Job Description
Our client operates a diverse business spanning Australia's largest independent Mobile Virtual Network Operator (MVNO) and the sale of consumer electronics and computing products across multiple channels. They are a small, agile and entrepreneurial team having a big impact as the largest non-carrier network telecommunications provider, helping 2 million customers stay connected every day.
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About the role
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This is a newly created role. As they complete a major BSS/OSS platform migration, expand into new connectivity product categories, grow their AI-enabled tooling capability, and scale a multi-product digital ecosystem, the Technology Delivery Specialist is the operational backbone that keeps everything moving and connected.
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Reporting to the Head of Technology & Platforms, you'll coordinate delivery activities across internal stakeholders, vendors and technology partners — supporting release planning, UAT coordination, defect and backlog tracking, incident follow-up, delivery reporting and operational readiness across our core telco platform, digital channels and customer communications infrastructure.
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This is a hands-on specialist role suited to an organised, delivery-focused professional with strong stakeholder coordination skills, who thrives on keeping a complex environment visible, tracked and moving forward.
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What you'll do
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Coordinate release and UAT activities, including test schedules, release notes, readiness reviews and post-release documentation
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Maintain defect, backlog, issue and dependency registers, and run regular triage sessions with vendors and internal teams
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Coordinate vendor delivery meetings, track commitments and milestones, and support vendor governance reporting
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Support incident coordination, from logging and tracking through to remediation and post-incident review
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Support delivery of product, pricing, plan, promotion and commercial changes across platform and digital channels
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Support customer communications delivery across billing, service, marketing and operational channels
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Track regulatory and compliance-related delivery activities and evidence
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Support AI, automation and process improvement initiatives, and digital/UI delivery coordination
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Prepare clear, accurate delivery reports, trackers and governance documentation
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What you'll bring
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4-7 years' experience in technology delivery, platform operations, release coordination, business analysis, project coordination or vendor delivery support
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Experience in technology, digital,
telecommunications,
utilities, financial services or a similarly complex operational environment
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Strong coordination, planning and organisational skills, with experience supporting release management, UAT, defect tracking or delivery governance
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Excellent stakeholder management across business, technology and vendor teams
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Strong written communication skills — minutes, status updates, issue summaries and delivery reports
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Comfort with ambiguity, competing priorities and multiple concurrent workstreams
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Familiarity with tools like Jira, Confluence, BugHerd, Slack or Figma (specific tools matter less than your ability to pick up recent platforms quickly)
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It's a bonus if you have
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Experience in
telecommunications,
MVNO, billing, CRM, digital self-service or customer communications platforms
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Experience working with outsourced technology vendors or managed service providers
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Exposure to incident management, release management or ITIL-based environments
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Experience supporting regulatory, compliance or audit-related delivery tracking
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Exposure to automation, AI or process improvement initiatives
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Understanding of Agile, hybrid or waterfall delivery environments
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Why apply?
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Join a small, agile team where you'll have real ownership and the room to flex your skills across a range of focus areas. They offer a blended working model with face-to-face collaboration at their Chatswood office, complemented by adaptable working options, plus staff benefits including up to two mobile plans and additional leave to top up low annual leave balances.
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up to two mobile plans and additional leave to top up low annual leave balances.
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If you're an organised, proactive delivery professional who's energised by keeping complex, moving parts on track — we'd love to hear from you.
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📌 Technology Delivery Specialist (New South Wales)
🏢 Career Advocate
📍 New South Wales