Job Description
Veterans Compensation Association – West End QLD
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VetComp was founded by two ex-serving ADF Members who identified a need to simplify and assist Veterans in navigating the DVA system. Our mission is to support every ADF Veteran with their entitlements and streamline the claims process.
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Why Join Us?
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Being rewarded via a generous salary packages designed to recognise and reward going above and beyond
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Fantastic opportunities for ongoing training and development
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Regular small team events/functions
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Passionate and supportive team culture
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Making a tangible, meaningful impact on the veteran community
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About the Role
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We are looking for highly dedicated, self-disciplined DVA Advocates to best support our ADF Veterans.
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Located within the Veteran Support Services team, you will play a crucial role in assisting Australian veterans with their government claims and advocating on their behalf within the DVA system. This position offers a unique opportunity to make a meaningful impact on the lives of veterans and their families by ensuring they receive the support and benefits they are entitled to.
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Your responsibilities will include but not be limited to:
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Submitting and uploading documents
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Collaborating with other members of the Veteran Support Services team to coordinate assistance and resources for veterans and their families
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Assisting veterans with preparing and submitting claims for compensation, pensions, healthcare, rehabilitation, and other support services
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Managing/maintaining
client relationships
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Replying to emails, and answering phone calls
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Liaising with DVA on the Veteran's behalf
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Maintaining up-to-date knowledge of relevant legislation, policies, and procedures related to veterans' entitlements and benefits
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About You
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Along with your robust work ethic and previous experience in a similar role, you'll have/be:
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Experience working with the Veteran community
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Full Australian working rights or be a permanent resident
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ATDP training (Not required, but held in very high regard.)
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Qualifications in Law or support services.
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Understanding of basic Microsoft and Google applications
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Familiar with DVA SOP's
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Health/public health experience is favorable
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Personable, empathetic, and dedicated
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High degree of verbal/written communication skills is essential
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Previous Employment With DVA
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