Job Description
We are seeking an experienced and highly organised Customer Service Coordinator - Materials and Inventory to join a busy manufacturing and production environment. This is a customer-focused role where you will be responsible for managing a portfolio of customer accounts, coordinating contract packing projects, and ensuring inventory and materials are available to meet production schedules.
n
Working closely with customers, suppliers, warehouse and production teams, you will play a key role in ensuring projects are delivered accurately and on time while providing exceptional customer service.
n
Key Responsibilities
n
n
Act as the primary point of contact for a portfolio of customers.
n
Build and maintain strong, long-term customer relationships.
n
Coordinate customer orders from receipt through to production and completion.
n
Prepare and maintain accurate job briefs and production documentation.
n
Monitor production schedules and proactively communicate project updates.
n
Coordinate customer-owned inventory and material requirements to ensure on-time delivery.
n
Maintain accurate inventory records and perform inventory reconciliations.
n
Process customer orders, invoices and related administration.
n
Liaise with internal teams and suppliers to resolve issues and ensure smooth project delivery.
n
Contribute to continuous improvement initiatives across customer service and operations.
n
n
About You
n
To be successful in this role you will have:
n
n
Previous experience in a customer service,



production coordination, contract packing, planning or operations role within a manufacturing environment.
n
Essential experience using NetSuite ERP.
n
Exceptional organisational and time management skills.
n
High attention to detail with the ability to work accurately in a fast-paced environment.
n
The ability to manage multiple customer projects and competing priorities simultaneously.
n
Excellent communication and relationship-building skills.
n
Experience working with Bills of Materials (BOMs) and production scheduling.
n
Strong inventory coordination and planning experience.
n
Intermediate Microsoft Excel skills.
n
A proactive approach to problem-solving and continuous improvement.
n
n
Desirable Experience
n
n
Experience within contract packing, packaging or FMCG manufacturing.
n
Demand forecasting or inventory planning experience.
n
Exposure to warehouse or production environments.
n
n
What's on Offer
n
n
Stable full-time opportunity.
n
Friendly and supportive team environment.
n
Diverse and varied role with plenty of customer interaction.
n
Opportunity to make a genuine impact within a growing manufacturing business.
n
Competitive salary based on experience.
n
n
If you're a detail-oriented operations professional with strong customer service skills, NetSuite ERP experience and enjoy coordinating multiple projects in a quick-paced environment, we'd love to hear from you.
#J-*****-Ljbffr

📌 Customer Service Coordinator - Materials And Inventory (Victoria)
🏢 Veritas Recruitment
📍 Victoria