Job Description
Member Experience & Operations Coordinator
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Member Experience & Studio Operations
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Applications close: Sunday 16th August 9pm.
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At Younga Yoga Studio, you'll become the operational heartbeat of our business.
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You'll create exceptional member experiences, keep the studio running smoothly and help us continually improve the way we welcome, support and retain our members.
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As the face of customer service at the studio, the successful applicant will have excellent communication skills (email/phone), the ability to juggle the day‐to‐day running of the studio which includes data entry, membership management, sales, and marketing support.
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Most days you'll be welcoming members, responding to enquiries, managing bookings, and keeping everything running smoothly.
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Other days you'll be coordinating events, organising class covers, invoicing clients, improving a system, or supporting our marketing behind the scenes with EDMs, and other communications.
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What you'll be doing:
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Member Experience
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Welcome every member with warmth and professionalism.
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Respond to phone, email and in-person enquiries promptly with confidence.
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Help prospective members find the membership that's right for them.
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Build lasting relationships through thoughtful follow-up and retention.
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Keep the studio beautifully presented and reset the recovery room between bookings.
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Operations & Systems
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Manage bookings, memberships and day‐to‐day administration through our CRM (Momence).
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Maintain accurate reporting using Google Sheets.
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Keep us ridiculously organised by processing invoices and payments on time.
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Coordinate workshops, events, the class schedule and class covers.
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Improve systems, checklists and workflows using technology and AI.
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Member Growth & Marketing
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Follow up enquiries and trial members with warmth and consistency.
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Track data to analyse sales and help improve systems that drive growth.
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Help improve the customer journey & retention through sms and email automation.
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Support content marketing through newsletters, website updates and social media as required.
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You'll probably come from administration, customer service, marketing, hospitality, fitness, events, or another people-focused role where you've enjoyed looking after clients while keeping things exceptionally organised behind the scenes.
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Tertiary qualifications or equivalent qualified experience in business, marketing, administration or customer service will be viewed favourably.
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Essential:
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Understand that exceptional member experiences, great systems and business growth all work together.
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Confident using Google Sheets and various tech platforms (such as Momence, Canva, Ai, Asana)
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Enjoy executing admin tasks that help create exceptional member experiences.
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What you'll get
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Permanent part-time role ****** hours)
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Unlimited yoga classes and sauna access.
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Mentoring in business, and marketing.
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Well-developed systems and checklists so you're not reinventing the wheel.
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Opportunities to grow into sales, marketing or business development over time.
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You'll thrive here if you...
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You genuinely enjoy helping people.
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You notice problems before they become problems.
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You love creating order from chaos.
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You take ownership and follow things through.
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You're confident with technology.
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You're reliable and looking for somewhere to build, not just work.
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You enjoy helping people prioritise their health and wellbeing.
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This won't be a good fit if:
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Admin, emails and checklists aren't your thing.
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Following up a member who's gone quiet feels pushy to you.
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You prefer routine over variety, no two days here are quite the same.
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Small details or everyday jobs (resetting the recovery room) feel beneath you.
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Learning new technology frustrates you.
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You're looking for a short-term role rather than somewhere to grow.
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We're a small business. We all pitch in, wear different hats and take pride in what we're building.
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Typical work hours:
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You'll be required for 4 shifts per week eg: Monday, Wednesday, Thursday and Friday.
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A split between administration-focused daytime shifts and afternoon/evening member-facing shifts when the studio is at its busiest.
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We're happy to tailor the final roster for the right candidate.
#J-*****-Ljbffr

📌 Member Experience & Operations Coordinator (Wollongong)
🏢 Younga Yoga Studio
📍 Wollongong