Job Description
Administrator (Grade 2), Language Services
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Job Category -Administration - Customer Service
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Build your career with Victoria's largest regional health service
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Join a supportive, high-performing team making a real community impact
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Lead the administration of vital interpreting and translating services
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Drive efficient, impactful service delivery with a focus on innovation and collaboration
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Permanent part-time chance available (32 hours per fortnight) I five weeks leave (pro-rata) & salary packaging
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About the role
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As the administrator of Language Services you will ensure that the day to day delivery of administrative functions within the interpreting and translating services meet our service's needs, utilising the most appropriate method possible. You will be required to understand all aspects of the service and with support from the Access and Resource Manager, meet with key stakeholders, maintain and manage the contractual relationship with the current service provider.
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Key responsibilities
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Manage the day-to-day administrative operations of the Language Service, including interpreter bookings, allocation, stationery, records and general administrative functions.
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Liaise with internal and external stakeholders,
contracted/preferred
service providers and Barwon Health teams to ensure effective and timely delivery of language services.
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Provide professional, equitable and consumer-focused customer service; manage complaints as required; and maintain patient and staff confidentiality in accordance with Barwon Health policies and values.
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Promote the Language Service across Barwon Health, maintain the One Point page and resources, and train/orientate new interpreter staff in administrative systems and processes,



while ensuring bookings are managed efficiently and cost-effectively.
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What we're looking for
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Demonstrated experience in a challenging consumer-focused environment
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Previous employment in an
administrative/clerical
role within Barwon Health
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Computer literacy with iPM and Microsoft applications and the ability to learn specialist programs used within the Central Resource Unit
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Excellent verbal and written communication skills
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Demonstrated experience with invoice processing
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Excellent working conditions and a strong sense of job satisfaction
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A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
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Attractive salary packaging benefits
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Living expenses capped at $9,010
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Meals and entertainment capped at $2,650
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Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples,people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.
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Child safety
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We are strongly committed to the safety and wellbeing of all children and young people.
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Additional information
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All appointments are subject to:
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Satisfactory Police Record Check
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Immunisation Status Clearance
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Working with Children Check (if applicable)
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Application closing date: 20 August ****
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Shortlisting may commence prior to the closing date - early applications are encouraged.
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📌 Administrator (Grade 2), Language Services (Victoria)
🏢 Barwon Health
📍 Victoria