KPay Group (KPay) is a leading fintech company empowering businesses of all sizes with easy, smart, seamless, and secure technology solutions. Serving
95,000+ merchants
across Hong Kong, Singapore, Japan, and Australia, we help businesses grow through an integrated platform for payments, financial management, and digital transformation.
Backed by
USD 55 million in Series A funding
—the
largest global payments-sector Series A in ****
—KPay has been recognised as
Forbes Asia's 100 to Watch *****)
and
PayFac of the Year *****)
.
About the Role
We are looking for a
Merchant Onboarding Associate
to support merchant activation across Australia. Reporting directly to the
AU General Manager
, you will work closely with Business Development, Compliance, and HQ Operations to help merchants complete the onboarding process smoothly and efficiently.
This is a
high-volume, merchant-facing role
. You will communicate directly with Merchant Owners by phone, email, and where required, in person to collect and follow up on KYC and onboarding documentation. The ideal candidate is
detail-oriented, highly organised, proactive, and confident communicating with merchants
.
Key Responsibilities
Manage the end-to-end merchant onboarding process from signed agreement to activation
Communicate directly with Merchant Owners via phone, email, and in-person visits where required
Collect, review, and follow up on KYC and onboarding documentation
Identify missing or incorrect information and work with merchants to resolve issues
Coordinate with Business Development, Compliance, and Operations to ensure smooth onboarding
Ensure onboarding activities meet compliance requirements and internal SLAs
Maintain accurate merchant information across CRM and onboarding systems




Monitor onboarding pipelines and proactively follow up on outstanding cases
Manage multiple merchant cases while maintaining a high level of accuracy and service
Support onboarding reporting and identify opportunities to improve the merchant onboarding experience
What We're Looking For
0–2 years' experience
in customer operations, onboarding, sales support, client services, banking, fintech, or a similar role
Fresh graduates are welcome
Strong attention to detail and high level of data accuracy
Confident and professional when communicating with customers or business owners
Comfortable making phone calls and following up with merchants
Strong organisational and time-management skills
Proactive, accountable, and resilient in a fast-paced environment
Comfortable managing a high volume of cases and working to deadlines
Willing to conduct
occasional in-person merchant visits
when required
Nice to Have
Exposure to KYC / AML / compliance
Experience in fintech, payments, banking, SaaS, or customer operations
Familiarity with CRM or workflow tools
Previous experience working directly with merchants or business customers
Why Join KPay?
Join one of
APAC's fastest-growing fintech companies
Work directly with merchants and play a key role in their onboarding journey
Gain hands-on exposure to
fintech operations, compliance, and merchant management
Report directly to the
AU General Manager
Work closely with Sales, Compliance, and regional teams
Clear career progression into senior onboarding, operations, or regional roles
Strong learning and development opportunities
Competitive salary and performance-based incentives
Help us onboard merchants faster, smoother, and smarter — powering KPay's growth across Australia.
#J-*****-Ljbffr

📌 Merchant Onboarding Associate | Fintech (New South Wales)
🏢 KPay Group
📍 New South Wales