Applicants must hold full and unrestricted working rights in Australia. Please note that visa sponsorship is not available for this position.
The role
Join a Sydney-based insurance contact centre in a permanent role with structured training and hybrid work (3 days in office post-training). Great opportunity to move into a corporate environment from customer-facing role.
How will you make an impact
Deliver exceptional customer service via inbound calls
Handle enquiries from customers and brokers
Meet SLA and KPI targets
Resolve queries efficiently and manage escalations
Build strong relationships with internal teams
Identify and escalated risk and compliance matters
Contribute to process improvements and team culture
About You
Customer-focused, adaptable,



and a strong communicator who enjoys helping people and learning new systems.
You'll bring
Background in customer service (insurance/ financial services)
Ability to meet KPIs
High attention to detail
Self-motivation and team mindset
Willingness to learn and adapt
The chance
This is not a traditional call‐centre role. We're building a brand that puts clarity, trust, and customer experience back into insurance — and our Sales & Service team sits at the heart of that mission. If you enjoy variety, autonomy, and being part of a growing business where your input genuinely matters — you'll feel at home here.
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📌 Sales & Service Specialist – Insurance (New South Wales)
🏢 Stella Insurance
📍 New South Wales