Job Description
The Opportunity
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This is an chance to step into a broad and influential leadership role within a values-led, community-focused organisation making a genuine difference across the region.
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Reporting directly to the Chief Executive Officer, the Support Services Manager will lead the organisation's key corporate and support functions.
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You'll lead a capable team of technical specialists (3 direct reports) while working closely with the CEO, broader leadership team and Board to strengthen organisational performance, governance and sustainability.
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This isn't about sitting behind a desk managing corporate functions in isolation.
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You'll be a visible and collaborative leader who understands what the organisation is trying to achieve and ensures its people, systems and processes are working together to support it.
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What You'll Be Doing
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Your role will be broad, varied and organisation-wide, including:
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Partnering with the CEO on organisational strategy, performance, governance and emerging risks.
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Leading and developing managers across Finance, Human Resources and Marketing & Communications.
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Providing oversight of budgeting, forecasting, financial reporting, cash flow, controls and organisational sustainability.
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Strengthening workforce planning, employee relations, performance, capability and organisational culture.
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Overseeing quality, compliance, enterprise risk and Work Health & Safety frameworks.
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Ensuring the organisation remains responsive to regulatory, contractual, funding and accreditation requirements.
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Supporting effective Board and executive reporting, providing clear analysis, advice and recommendations.
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Driving practical improvements to systems, processes, reporting and organisational efficiency.
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Building stronger collaboration between corporate support functions and
operational/service
delivery teams.
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About You
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We're looking for an experienced leader who leads with trust, transparency and respect. You can operate comfortably across multiple functions without needing to be the technical expert in every room.
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Ideally, you will bring:
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Tertiary qualifications in Finance, Commerce or Business
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Senior leadership experience across multiple operational or support service functions
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Robust commercial and financial capability, including budgeting, forecasting, reporting and financial governance
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Experience providing advice directly to a CEO, ELT and Board
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Sound understanding of HR, workforce governance and complex employee matters
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Exposure to quality, risk, compliance and WHS frameworks
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Experience leading organisational change, systems improvement and continuous improvement initiatives
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A genuine ability to coach, develop and empower people
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Sound judgement working with sensitive and confidential matters
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The ability to build trusted relationships across an organisation and communicate complex information simply.
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Highly Regarded
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Experience within the not-for-profit, community services, health, disability, aged care or human services sectors
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Experience within a government-funded or regulated environment – knowledge of accounting & financial practices (acquittals, compliance)
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Why This Role?
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As an equal chance employer, we are committed to building inclusive and respectful workplaces, strengthened by diversity and encourage applications from First Nations Peoples, all genders, those from culturally diverse backgrounds, LGBTIQA+ community and people with disability, of all ages and backgrounds. We strive to provide a barrier free and equitable recruitment experience. If you do require an adjustment during the recruitment process, please contact your consultant via the phone number or email above.
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📌 Support Services Manager (New South Wales)
🏢 GWG Recruitment
📍 New South Wales