Job Description
Client Experience & European Account Specialist (B2B)
n
Location: Wollongong (Head Office)
n
Work Type: Full-time
n
n
Classification: Sales / Account & Relationship Management
n
n
About the Role
n
Are you an intuitive communicator who thrives on understanding people, building genuine trust, and bringing empathy to business relationships? If you excel at nurturing long-term connections rather than pushing transaction-heavy sales, we would love to welcome you to our team.
n
Based in our Wollongong office, this full-time B2B role is dedicated to supporting and growing our European client portfolio. Focusing on a collaborative, high-touch approach, you will combine active listening and insightful communication to care for existing clients and thoughtfully connect with prospective partners across European markets.
n
This is a salaried position with achievable account goals (no high-pressure commission structures), giving you the space to focus on quality customer care, cross-cultural relationship-building, and seamless communication across varying time zones.
n
How You'll Make an Impact
n
n
Nurture & Support: Build warm, ongoing relationships with our established European clients by taking the time to understand their needs, listen to their feedback, and support their buying journey.
n
Thoughtful Outreach: Connect with a mix of warm and prospective B2B clients across Europe, introducing our solutions through consultative, conversation-led communication.
n
Collaborative Connection: Work hand-in-hand with internal operations and sales colleagues to foster a supportive environment and ensure our international clients receive flawless service delivery.
n
Client Advocacy:



Act as the voice of our European partners—gathering client insights and market trends to help shape our ongoing service strategy.
n
Attentive Care: Maintain detailed CRM records with high attention to detail to ensure every client feels valued and consistently supported.
n
n
What You Bring to the Team
n
n
Exceptional Interpersonal Skills: A natural ability to build rapport, express empathy, and communicate warmly with people from diverse cultures and backgrounds.
n
A Customer-First Mindset: High emotional intelligence, active listening skills, and a genuine passion for client care and relationship building.
n
Organization & Adaptability: Excellent time management and the flexibility to coordinate touchpoints across European time zones.
n
Tech Confidence: Comfortable working with CRM platforms and daily business applications (Microsoft Office: Excel, Word, Outlook).
n
Team Synergy: A cooperative, supportive spirit that thrives in a helpful team culture.
n
n
Desirable Experience
n
n
Prior experience in FMCG, customer success, account coordination, or the beverage/wine industry.
n
Experience using CRM software, such as Microsoft Dynamics.
n
n
Why You'll Love Working With Us
n
n
Stability & Peace of Mind: Enjoy the financial security of a solid base salary complemented by clear, supportive performance goals.
n
Relationship-Focused Culture: Work in an environment that values meaningful engagement, active listening, and client retention.
n
Global Exposure, Local Community: Enjoy the lifestyle benefits of being based in Wollongong while liaising with vibrant international markets every day.
n
n
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
#J-*****-Ljbffr

📌 Junior Salesperson (Wollongong)
🏢 Hr Partners
📍 Wollongong