Job Description
Customer Service Representative - Call Centre | Norwest | Hybrid
n
We are currently seeking a motivated and resilient Customer Service Representative to join a supportive call centre team in Norwest.
n
This is a fantastic prospect to step into a corporate environment with excellent training, approachable leaders, and genuine longer-term potential.
n
The Role
n
Working within a close-knit team of four and reporting into an experienced and supportive Customer Service Manager, you will be the first point of contact for customers calling through.
n
You can expect to:
n
n
Handle approx. ***** inbound calls per day
n
Investigate and resolve customer concerns, following clear processes
n
Receive comprehensive training before going live on the phones
n




Work closely with your team and manager to deliver a high standard of service
n
3/2 Hybrid Split
n
Update records and prepare correspondence in line with company procedures
n
n
We're looking for people who:
n
n
Have strong customer service or call centre experience
n
Can stay calm, empathetic, and solution-focused under pressure
n
Are polished in communication (written and verbal) with a professional presentation
n
Thrive in a fast-paced, structured environment
n
Have full Australian working rights
n
#J-*****-Ljbffr

📌 Customer Service Representative | Call Centre (Sydney)
🏢 Agrifutures
📍 Sydney