About the role
We are seeking a confident, proactive problem solver who thinks outside the box, takes ownership, communicates respectfully, works with urgency and is a genuine team player.
This role plays a critical part in ensuring operational excellence and an exceptional guest experience across our luxury short-stay apartments, supporting the Manager with the smooth day-to-day running of the properties.
The role combines guest service and administration with a hands-on approach to property operations, including responding to guest enquiries, coordinating cleaners and contractors, conducting property inspections, assisting with apartment preparation and ensuring each property is clean, well-presented and guest-ready.
You will take pride in maintaining our high standards and ensuring guests receive a seamless and professional experience from arrival to departure.
Key responsibilities
Attend daily Escapes team meetings to structure the day
Respond to guest enquiries and requests promptly, professionally and with a high level of attention to detail
Manage reservations and ensure guests are checked in and checked out correctly, with all relevant correspondence issued in a timely manner
Manage booking platform and AI enquiries and responses
Follow up outstanding guest documentation and payments
Conduct hands-on property inspections to ensure apartments are clean, well-presented,



fully equipped and ready for guest arrivals
Coordinate clear and effective communication with cleaners, contractors and relevant departments to ensure tasks are completed efficiently and to a high standard
Assist with property preparation and address any issues or maintenance requirements prior to guest check-in
Proactively identify opportunities to improve the guest experience and property presentation
Participate in rotating after hours on call roster
About you
Current drivers licence and reliable vehicle
Previous experience in holiday rentals or accommodation (preferred)
Strong computer literacy and confidence with software systems
Excellent written and verbal communication skills
Strong time management
A customer focused mindset with a passion for delivering excellent guest experiences
Experienced hospitality, accommodation or guest services qualified
Highly organised, proactive and solutions-focused, with the ability to multitask and remain calm under pressure
About us
At Belle Property Glenelg, our team is guided by five core values:
Honest – we have genuine conversations
Optimistic – we are positive and energetic
United – we play as one team
Supportive – we care, show respect and celebrate
Excellence – we take responsibility and we succeed

📌 Escapes Concierge & Guest Services Agent (Adelaide)
🏢 Belle Property Glenelg
📍 Adelaide