Job Description
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$***** per hour - Casual - Chermside
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Ideal for IT, Information Systems or Data Analytics graduates
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Work with customers and technical teams to solve real system challenges
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RediCase, part of Redbourne Business Services, provides specialised case management software to organisations across the health and community services sector.
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We are seeking a Customer Technical & Support Specialist to join the RediCase team in Chermside. This wide-ranging role combines software support, data analysis, testing and customer assistance, helping users get the most from RediCase systems and workflows.
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What you'll be doing
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Providing first and second-level software support via phone and email
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Troubleshooting system issues and guiding non-technical users
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Completing data analysis, reporting and quality assurance
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Designing reports, forms and pages within the case management system
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Monitoring and triaging software support requests
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Identifying bugs and opportunities for system improvements
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Testing new features and software changes
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Working with Business Analysts, Testers and Developers on product improvements
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What you'll bring
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Strong analytical and problem-solving skills
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Confidence learning complex software, systems and workflows
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Excellent attention to detail and communication skills
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Ability to explain technical information clearly to non-technical users
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Experience in IT Helpdesk, Application Support or Data Analytics is highly regarded
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Qualifications in IT, Information Systems, Data Analytics or similar are preferred, with recent graduates encouraged to apply
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An interest in software testing, reporting and system improvement
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About the opportunity
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$***** per hour
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Casual, onsite position based in Chermside
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Hours across Monday-Friday with occasional weekend shifts
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Exposure to application support, analytics and software testing
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Work alongside Business Analysts, Developers, Testers and subject matter experts
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Up to four weeks' notice can be accommodated for the right candidate
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This is a great opportunity for someone who enjoys understanding how systems work, solving problems and helping users navigate technology.
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Employment is subject to satisfactory Australian Criminal History and Working with Children checks.
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If you're looking to build your technical experience within a varied, customer-focused software environment, we'd love to hear from you.
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