Job Description
We are seeking an experienced and strategic Regional Area Manager to lead operations across our Rockhampton City territory and surrounding regions in Australia. This is a permanent position offering the opportunity to drive business growth, manage multi-site operations, and lead a high-performing team. The successful candidate will be responsible for overseeing all aspects of regional performance, ensuring operational excellence, and delivering sustainable business results.
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Oversee all operational and commercial activities across the assigned regional territory, ensuring alignment with organisational objectives and strategic priorities
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Develop and implement regional business strategies to drive revenue growth, market penetration, and competitive advantage.
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Key Responsibilities
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Operational Excellence— Ensure every restaurant meets brand standards for food quality, speed, cleanliness, and guest experience.
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Multi‐Site Leadership— Lead, coach, and develop Senior Operations Coaches and Restaurant Managers across the region.
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Commercial Performance— Drive sales, labour efficiency, COGS control, and profitability; analyse performance data and implement improvement plans.
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People Development— Build capability, hold teams accountable, and create succession pipelines.
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Compliance & Safety— Ensure WHS, Food Safety, RSA, Awards/EAs, and visa compliance across all sites.
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Customer Experience— Champion guest satisfaction, resolve escalations, and maintain brand reputation.
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Strategic Execution— Translate state strategy into consistent operational execution across QLD.
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Stakeholder Management— Collaborate with state leadership, franchisee, general manager, suppliers, and cross-functional teams.
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Travel & Field Presence— Regular intrastate travel to Bundaberg, Rockhampton, Gladstone, Hervey Bay, Maryborough, and Brisbane.
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Core Competencies
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Leadership & Coaching— Ability to inspire, develop, and hold teams accountable.
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Commercial Acumen— Strong understanding of P&L;, labour models, inventory, and cost control.
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Communication— Explicit, consistent communication across all levels.
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Problem Solving— Ability to diagnose operational issues and implement solutions.
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Tech Literacy— Comfortable with systems such as Workday, Tanda, Crunchtime, and Microsoft Office.
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Qualifications
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*Required Skills & Experience:**
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Minimum 3 years' experience in a regional or area management role within a corporate environment
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Proven track record of managing P&L; responsibility and delivering financial results
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Strong people management and team leadership capabilities
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Demonstrated experience in strategic planning and business development
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Excellent communication and interpersonal skills with the ability to influence at all levels
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Strong analytical and problem-solving abilities with sound decision-making skills
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Experience with performance management, KPI tracking, and data analysis
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Proficiency in Microsoft Office applications and business management systems
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Ability to travel within the regional territory as required
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Experience within a specific industry sector relevant to the role
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Knowledge of the Australian market and regional business dynamics
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Familiarity with CRM software or advanced business management platforms
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Background in sales, operations, or business development
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Experience managing geographically dispersed teams or multiple locations
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📌 Regional Area Manager (Rockhampton)
🏢 Guzman Y Gomez
📍 Rockhampton