Communications Specialist
Bright Steps Academy | Central Coast NSW / Hybrid or Remote
Full-time | Permanent
Salary: $100,000 - $120,000 + superannuation
Make an impact through communication, creativity and connection.
AtBright Steps Academy, we believe great early learning starts with strong relationships – with children, families, educators and the communities we are part of.
We are looking for a Communications Specialist to join our Growth & Commercial team and play an important role in how we connect with prospective, current and future families.
This is a hands‐on opportunity for a communications professional who enjoys creating engaging content, building meaningful communication journeys and delivering campaigns that drive real results.
Reporting to the General Manager, Marketing, Technology & Commercial, you will be responsible for planning, coordinating and delivering communications across the family lifecycle.
You will work closely with Centre Managers, Enrolments Officers and the wider Growth & Commercial team to strengthen family engagement, support enrolment growth, improve retention and build strong community connections.
What you'll be responsible for
Develop and manage communication journeys for prospective, enrolled and existing families
Create engaging content across email, social media and digital channels
Develop campaigns that support centre growth, occupancy and family engagement
Manage automated communication and nurture journeys
UseKlaviyo, LineLeader and Ownato deliver timely and personalised family communications
Support centre events, community activities and local engagement initiatives
Promote centre achievements, stories and successes
Strengthen Bright Steps Academy's presence within local communities
Maintain a consistent Bright Steps tone of voice across all family touchpoints
Monitor campaign performance and identify opportunities for improvement
Work collaboratively with Centre Managers,



Enrolments Officers and the Growth & Commercial team
What we're looking for
We are looking for a confident and creative communicator who understands how great communication can build relationships, increase engagement and contribute to growth.
You will ideally have
3+ years' experience in communications, marketing, customer engagement or community engagement
Experience developing and managing customer communication programs and journeys
Strong written communication and content creation skills
Experience across email, social media and digital communication channels
Experience using CRM, marketing automation or customer communication platforms
Robust project management and organisational skills
Excellent stakeholder engagement and relationship-building skills
A proactive, hands‐on approach with strong attention to detail
Experience withinchildcare, education, health or community-based organisationswill be highly regarded.
A qualification inMarketing, Communications, Public Relations, Business or a related fieldis desirable, however equivalent professional experience will also be considered.
Why join Bright Steps Academy?
This is an opportunity to join a growing organisation where your work will directly influence how families experience our brand.
You'll have the opportunity to:
Make an impact- Shape how families experience Bright Steps Academy
Be creative- Lead engaging content, campaigns and communication journeys
Drive growth- Contribute directly to family engagement, enrolment and retention outcomes
Work with purpose- Help strengthen connections between our centres, families and local communities
Enjoy flexibility- Work in a hybrid or remote environment
Grow with us- Join a growing organisation with opportunities to make your mark
Ready to make an impact?
If you're a communications professional who enjoys creating great content, building meaningful customer journeys and seeing your work translate into real-world results, we'd love to hear from you.
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📌 Communication Specialist (New South Wales)
🏢 Bright Steps Academy - Australia
📍 New South Wales