Job Description
AIEF was established in **** in response to community demand from Indigenous families who choose to enrol their children in boarding schools.
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Bringing together the government and private sector, AIEF provides scholarship funding for Indigenous students to complete Year 12 or tertiary studies, with career support and mentoring to help them make a successful transition to employment.
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Backed by some of Australia's most influential business, philanthropic, media and community leaders, AIEF has grown from one scholarship student in **** to now supporting over 1,500 young Indigenous people from over 400 communities in every state and territory of Australia.
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AIEF has consistently achieved annual retention and Year 12 completion rates and career transition rates above 90% since funding its first scholarship in ****.
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The Role
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We are looking for a hands-on professional with experience in systems, Microsoft Dynamics CRM and automation. In this role, you will be responsible for the day-to-day management and administration of AIEF's CRM platform, acting as the central point of contact for user support, change requests and development work.Reporting to the General Manager - Innovation and Improvement, you will also work closely with teams across the organisation to translate business needs into practical solutions, and drive adoption of new systems and processes.
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Key Responsibilities
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Act as the primary administrator for Microsoft Dynamics 365, managing system access, security, user support and ongoing enhancements
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Action CRM change requests, coordinate with external technology partners and support system development and optimisation
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Provide training, guidance and technical support to staff, promoting effective use of systems and adoption of new processes
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Enhance reporting frameworks, including system administration, reporting schedules, dashboards and business insights
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Support improvement projects from planning through to implementation, working with stakeholders to identify needs, develop solutions and drive successful outcomes
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Use tools such as Dynamics 365,



Power BI and Excel to improve business processes, reporting and operational efficiency
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Support change management activities including communications, training, user acceptance testing (UAT) and stakeholder engagement
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Develop and maintain user guides, training resources and process documentation to support organisational knowledge and capability
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Collaborate across teams to deliver a consistent stakeholder experience and contribute to organisation-wide projects and initiatives
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Champion continuous improvement by identifying opportunities to enhance systems, processes and ways of working
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Key Selection Criteria
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2 to 5 years' experience working with Microsoft Dynamics 365
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Strong working knowledge of associated technologies including Office 365, Excel, Power BI and SharePoint
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High standard of general IT, office systems skills and data analysis, particularly Microsoft Office applications
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Ability to produce financial data reports using Excel
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Bachelor's degree in a relevant field such as business management, project management or IT systems or equivalent work experience
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Experience in an end-user technical support role with a proven customer service orientation
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Demonstrated alignment with AIEF's values: Authenticity, Tenacity and Audacity, Passion, Best Practice Pacemakers and Loyalty
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Ability to work under pressure and manage multiple tasks and deadlines
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Solid organisational skills and attention to detail
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Excellent written and verbal communication skills, with the ability to convey complex ideas clearly and concisely
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Proactive, self-motivated, and able to work both independently and collaboratively in a team
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Experience working within Indigenous education is highly desirable
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Benefits of working with AIEF
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Work with purpose: See the impact of your work from year one by contributing to a mission that creates real outcomes for young Indigenous people and their communities
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Generous salary packaging: Boost your take home pay by up to $18,550, managing and structuring your remuneration in a way that suits you
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Additional paid leave: Enjoy seven extra days of paid leave each year on top of standard annual and personal leave. We also offer a progressive Annual Leave benefit that rewards long term commitment, giving you additional days of leave as your years of service increase
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Central Surry Hills location: Work from one of Sydney's most charming and well-connected inner-city neighbourhoods surrounded by popular cafés and restaurants within walking distance of Central Station
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Professional development: Access to paid training, LinkedIn Learning, leadership programs, accredited courses and coaching to support your ongoing growth and development
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Employee Assistance Program: Enjoy free access to a confidential Employee Assistance Program designed to boost your wellbeing and keep you thriving.
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Additional
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The role will require travel to meetings, conferences and events as needed.
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AIEF is committed to Child Protection including Working with Vulnerable People, mandatory reporting and the National Principles for Child Safe Organisations.All AIEF employees are required to undergo a National Criminal Record Check by the Australian Federal Police and a Working with Children Check by the relevant State and Territory Government(s) as a condition of employment. If you do not currently hold one, you will be required to obtain it as part of your day one onboarding.
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AIEF is a non-political and non-religious organisation that respects each individual's personal beliefs. We remain non-partisan on political, social and religious issues in order to reflect the breadth and diversity of our stakeholders and the plurality of views among them.
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📌 Dynamics 365 Administrator / Business System Analyst (New South Wales)
🏢 Australian Indigenous Education Foundation (AIEF)
📍 New South Wales