Job Description
Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!
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At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in **** and one of the Best Places to Work Medium Size in Australia for ****, with an outstanding eNPS score of 68. And we're not stopping there.
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We're excited by the fact our team is continuing to expand. And, as we continue to grow, we're on the hunt for a Service Delivery Manager to join our team in Sydney, Melbourne or Brisbane.
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What You'll Do:
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Building and maintaining strong relationships with your customers, both remotely and in-person through recurring engagements.
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Collaborating with your peers in technical and client-facing teams, to achieve successful outcomes for the customer.
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Reviewing, assessing and presenting service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be made.
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Serving as an escalation and contact point for your customers, removing roadblocks, and addressing technical and non-technical queries in a prompt manner.
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Champion the outcome of issues and tasks through your knowledge and application of core ITIL principles and guidelines.
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What You'll Bring:
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A passion for providing exceptional customer service, demonstrated through your ability to show empathy and understanding from all perspectives, including your peers and your customers.
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Experience as an Account Manager, Junior Account Manager, Service Delivery Manager, IT Manager or relevant role
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Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
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Excellent listening, negotiation and presentation abilities
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Solid technical understanding, or the ability to learn technological products and services very quickly
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Understanding technical issues and technical jargon and be able to communicate back in layman's terms for the customer to understand
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Why You'll Love Working Here:
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Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
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Hybrid working with team anchor days to support collaboration.
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Extensive training and development opportunities that enable continual growth as part of your career planning.
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Extensive discounts and benefits to maximise your money.
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A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
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Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
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CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.
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Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
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📌 Service Delivery Manager (Queensland)
🏢 Centorrino-Technologies-1
📍 Queensland