Job Description
Application Support Analyst — Mobile Tracking and Data Pty Ltd (MTData)
n
Full Time
n Location: Mulgrave, VIC | Salary: $70,000–$80,000 per annum
n
About MTData:
n
MTData is part of the Jonas Software Group of Companies that acquires, manages, and builds industry-specific software companies globally. Jonas Software has over 100+ acquired companies and 3,000+ employees globally.
n
MTData, revolutionises businesses with innovative vehicle telematics and connected fleet management technology. We work across a wide range of industries and are leading the path to an exciting future of IoT. For over 20 years since ****, MTData has been helping businesses to improve operational efficiency, reduce costs and meet safety compliance requirements.
n
MTData serves over 800 customers, including the majority of the most recognised names in Australian heavy vehicle transport.
n
Summary of Position:
n
As the Application Support Analyst, you'll be the key point of contact between our technical and field services teams and our external customers, providing expert support to keep systems running smoothly.
n
Key Responsibilities:
n
Undertaking root cause analysis on reported issues and escalating to developers for a permanent fix
n
Monitoring system performance and addressing issues or risks as they're identified
n
Supporting the system during software patches or server upgrades
n
Developing and maintaining documentation relevant to systems support
n
Testing and qualifying reported issues before resolution
n
Supporting project delivery by providing training and application support to new customers
n




Creating and presenting daily reporting to internal and external customers
n
Analysing and summarising asset data for customers
n
Communicating completed work orders and tasks via handover reports and checklists
n
Providing field staff with job confirmation and requirements
n
Responding to customer queries and requests within service level agreements
n
Providing regular updates to customers on resolution timelines and progress
n
Coordinating workflow and jobs to field technicians and contractors
n
Negotiating and resolving customer issues and complaints to a satisfactory outcome
n
Prioritising and responding to internal technical queries, escalating critical jobs as needed
n
Skills and Experience Required
n
Solid customer service and communication skills, both written and verbal
n
Technical competency supporting small-to-medium applications
n
Proven problem-solving, troubleshooting, and issue resolution skills
n
Ability to manage multiple tasks and use your own initiative
n
Flexibility to work shifts on a rotating basis between 7am and 8pm
n
Our Culture and Perks
n
To help make your journey more enjoyable, we offer a range of benefits including:
n
Employee Share Purchase Plan from our parent company Constellation Software
n
Flexible leave offerings, including opportunities to purchase additional leave
n
EAP Support, offering mental/physical wellbeing counselling
n
Our parent company, Jonas Software, is an operating group of Constellation Software, Inc. (CSI), a public company listed on the Toronto Stock Exchange (CSU.TO). CSI has revenues of over $5 billion USD and over 30,000 employees across the globe
#J-*****-Ljbffr

📌 Application Support Analyst (Victoria)
🏢 MTData
📍 Victoria