Job Description
Medical Receptionist – Position Available
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Medical Receptionist – Position Available
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About Us
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SkinGP is a leading skin cancer clinic committed to providing exceptional patient care through early detection, diagnosis, and treatment of skin cancer. Our modern, purpose-fitted out clinic in Glen Iris offers a professional, supportive, and patient-centered environment, equipped with the latest technology and designed to deliver an outstanding patient experience.
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As our Glen Iris clinic continues to grow, we are seeking an experienced and motivated Medical Receptionist to join our friendly team and contribute to the delivery of high-quality healthcare services.
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The Role
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We are looking for a skilled, enthusiastic, and highly organised Medical Receptionist who is passionate about patient care and exceptional customer service.
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This is a part-time position, working 3 days per week (8:00am to 5:30pm), totaling 27 hours per week.
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As the first point of contact for our patients, you will play a vital role in creating a welcoming experience while supporting the smooth day-to-day operation of the practice.
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Key responsibilities include:
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Greeting patients and visitors in a warm, professional manner
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Managing incoming and outgoing phone calls
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Scheduling, confirming, and coordinating appointments and procedures
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Assisting patients with enquiries and providing exceptional customer service
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Processing payments, invoicing, receipting, and preparing quotes
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Maintaining accurate patient records and administrative documentation
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Supporting general reception and administrative duties
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Adhering to practice policies, procedures, and privacy requirements
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Working collaboratively with doctors, nurses, and fellow reception staff
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Key Selection Criteria
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To be successful in this role, you will have:
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Previous healthcare reception experience (essential)
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Experience with Best Practice software (highly regarded)
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Excellent written, verbal, and interpersonal communication skills
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Outstanding organisational skills and attention to detail
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The ability to multitask and remain calm under pressure
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A positive, friendly, and professional manner
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Strong customer service skills and a patient-first approach
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Understanding of patient confidentiality and privacy legislation
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The ability to work both independently and as part of a team
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Previous experience in healthcare reception is essential. This position requires on-site attendance.
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What we can offer:
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Above-award remuneration, based on experience
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A modern, purpose-built clinic in a convenient Glen Iris location
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A supportive, cooperative, and professional team culture
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Comprehensive onboarding and ongoing training
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Opportunities for career progression and professional development
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The chance to join a growing, multi-site organisation dedicated to excellence in skin cancer medicine and patient care
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Training Requirements
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The successful applicant will be required to attend our Woodend clinic for an initial two-week onboarding and training period. This hands-on training will provide comprehensive exposure to SkinGP's systems, processes, and patient care standards, ensuring a smooth transition into the role at our Glen Iris clinic. Following the completion of training, the position will be based at our Glen Iris location.
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📌 Medical Receptionist - Position Available (Victoria)
🏢 SkinGP
📍 Victoria