Heritage Stone is one of Brisbane's leading stone fabrication and installation companies, specializing in premium natural stone and engineered stone benchtops for residential and commercial projects.
With a reputation for quality workmanship, outstanding customer service and reliable project delivery, we work closely with homeowners, builders, cabinet makers and commercial clients across South East Queensland.
As our business continues to grow, we are looking for an organized, proactive and customer-focused
Project Operations Coordinator
to join our team.
This is a key operational role within our business and offers excellent long-term career opportunities.
About the Role
This position is responsible for coordinating projects from the time an order is confirmed until the project has been successfully completed.
You will become the communication hub between customers, builders, cabinet makers, suppliers, factory staff, site measurers and installation teams.
Your goal is to ensure every project progresses smoothly, efficiently and professionally while delivering an outstanding customer experience.
Key Responsibilities
Project Coordination
Manage projects from order confirmation through final completion
Coordinate customer communication throughout the project
Schedule site measurements
Coordinate production and installation schedules
Monitor project progress and milestones
Maintain accurate project records
Production Coordination
Coordinate daily production priorities with the factory
Monitor manufacturing progress
Ensure approved drawings and information are released to production




Coordinate installation teams
Confirm site readiness
Assist installers with project information
Coordinate return visits where required
Customer Service
Maintain regular communication with customers
Provide project updates
Resolve customer enquiries professionally
Deliver excellent customer service throughout every project
Documentation & Workflow
Update internal project management systems
Coordinate drawings and customer approvals
Prepare weekly workflow reports
Track project status from start to finish
Defects & Warranty
Arrange repairs and remakes
Schedule warranty work
Coordinate return visits
Ensure all issues are resolved professionally
About You
We are looking for someone who has:
Excellent organisational skills
Ability to manage multiple projects simultaneously
High attention to detail
Solid problem-solving ability
Positive attitude and willingness to learn
Ability to work well under pressure
Industry Experience
Experience in any of the following industries will be highly regarded:
Joinery
Cabinet making
Construction
Building materials
Manufacturing
Experience reading architectural or shop drawings is an advantage.
Why Join Heritage Stone?
At Heritage Stone you'll become part of a growing company where your contribution genuinely makes a difference.
We offer:
Competitive salary package
Supportive team environment
Ongoing training
Career progression opportunities
Modern office and production facilities
Diverse residential and commercial projects
#J-*****-Ljbffr

📌 Project Operations Coordinator (Queensland)
🏢 Heritage Stone
📍 Queensland