Job Description
Join the world's largest literary travel community.
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Do you love books, bookstores, libraries and storytelling?
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We're looking for a proactive, organised and social media-savvy Community Manager to help us grow one of the world's most recognised literary media brands.
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**** Libraries is followed by 1.8+ million book lovers worldwide , reaching over 30 million people every month through inspiring stories about books, libraries, bookstores and literary travel.
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This isn't a traditional customer service role.
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You'll become the heartbeat of our community - building relationships with readers, bookstores, libraries, tourism boards, creators and brand partners around the world.
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If you dream of working in the book industry, travel or social media, this could be the perfect role.
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Part-time initially (20 hours/week), with the opportunity to transition into a full-time role for the right person.
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What You'll Do
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Customer Experience & Ecommerce
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You'll be the first point of contact for our global community.
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Manage customer support for our online store via Gorgias
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Process and manage Shopify orders
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Support Amazon, Etsy and Faire marketplaces
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Handle returns, exchanges and customer enquiries
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Ensure every customer has an exceptional experience
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Partnerships & Founder Support
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Work directly with the Founder to grow the literary travel media business.
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Book appointments with partners
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Coordinate meetings and follow-ups
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Manage CRM and partnership pipeline
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Assist with relationship management
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Wholesale & Bookstore Outreach
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Help bring our products into more bookstores around the world.
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Reach out to bookstores and retailers
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Manage wholesale enquiries
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Coordinate bookstore collaborations
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Maintain retailer relationships
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Creator & Influencer Campaigns
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Help manage campaigns with book creators, influencers and bookstores. Source relevant creators.
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Coordinate gifting campaigns
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Manage campaign deliverables
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Build long‐term relationships
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Community Campaigns
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Create memorable experiences for our audience.
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Organise giveaways
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Coordinate competitions
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Support ambassador initiatives
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Engage with readers across our platforms
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Social Media & Content
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Help bring our brand to life.
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Manage comments and community engagement
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Respond to messages
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Assist with content planning
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Create behind-the-scenes and short-form content (must be comfortable in front of a camera)
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Help produce Reels, TikToks and other social content
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Keep our community active and engaged
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AI & Operations
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Use modern tools to help us work smarter.
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Implement AI workflows
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Automate repetitive admin tasks
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Improve internal processes
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Support operational efficiency
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Email Marketing
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Support our customer communications.
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Schedule email campaigns
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Coordinate launches
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Assist with newsletters and customer journeys
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Who You Are
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We're looking for someone who is:
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A genuine book lover
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Passionate about literature, travel and culture
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Thrives working in a fast-paced, energetic startup environment
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Highly organised and proactive
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Comfortable juggling multiple projects
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Friendly, empathetic and customer-focused
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Excellent written communicator
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Tech-savvy and excited by AI tools
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Someone who takes ownership and enjoys solving problems
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Experience with any of the following is a bonus:
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Shopify
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Gorgias
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Klaviyo or Mailchimp
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Canva
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CapCut
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Meta Business Suite
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Notion
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Claude or other AI tools
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Why Join Us?
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Work with one of the world's fastest-growing literary media brands
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Join a purpose-driven company inspiring millions to read and travel
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Work directly with the Founder and his 2IC
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Gain experience across publishing, ecommerce, partnerships, marketing and AI
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Flexible part-time role with genuine opportunity to grow into full-time
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Every day is different—you'll never be stuck doing the same thing
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Position Details
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Location: Carlton
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Hours: Part-time (approximately 20 hours per week)
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Employment Type: Part-Time
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Salary: FTE 65K + super (pro-rata)
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Growth Opportunity: Potential to transition into a full-time role based on performance and business growth.
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Availability: Immediate hire
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About **** Libraries
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**** Libraries is the world's leading literary travel and culture media platform, inspiring millions of readers to discover extraordinary libraries, bookstores and bookish experiences around the globe. With a global community of 1.8 million+ followers , we work with publishers, bookstores, tourism organisations, cultural institutions and some of the world's most beautiful book places to celebrate the joy of reading.
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If your dream job combines books, social media, travel, creativity and community, you'll feel right at home.
#J-*****-Ljbffr

📌 Community Manager (Victoria)
🏢 1000 Libraries
📍 Victoria