Job Description
The exciting newly created role of the Customer Development Manager is to drive customer growth and support commercial decision-making through data-driven insights in Puig Oceania.
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This role leads customer planning and performance while also managing and developing a Graduate Research Analyst, ensuring high-quality reporting, insights, and analytical support to the business. The role plays a key part in elevating both customer strategy and internal analytical capabilities.
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Functions and Responsibilities:
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Co-design, execute and monitor Net Revenue Growth Management (NRGM) initiatives to improve top and bottom line
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Lead the key account planning cycle, including customer segmentation, resource allocation, and performance monitoring
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Partner with commercial teams to strengthen customer strategies and identify growth opportunities
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Monitor and manage grey market activities to protect brand equity
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Support commercial operations related to trade allowances, commercial conditions, and sales force communications
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Manage and develop a Graduate Research Analyst, providing transparent direction, coaching, and regular feedback
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Oversee delivery of high-quality reporting, dashboards, and analysis to support business decision-making
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Build the analytical capability of the team, ensuring strong data accuracy, consistency, and storytelling
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Set priorities and ensure alignment of the analyst's work with business and commercial needs
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Create opportunities for exposure to senior stakeholders, supporting the analyst's development
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Insights, Reporting & Business Support
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Translate complex commercial and customer data into clear, actionable insights for senior stakeholders
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Oversee preparation of monthly and quarterly reporting, ensuring accuracy and clarity
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Identify trends, risks, and opportunities across sales, margins, and customer performance
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Support budgeting, forecasting, and business case development in partnership with Finance
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Drive continuous improvement of reporting tools, dashboards, and processes
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Requirements:
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Experience: 5+ years in customer development, key account management, trade marketing, revenue management, or similar roles within consumer goods, retail, or consulting
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Education: Degree in Business Administration, Engineering, or related field
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Strong leadership and coaching capability
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Commercial acumen with a customer-first mindset
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Advanced analytical skills with strong storytelling ability
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Ability to operate at both strategic and operational levels
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Stakeholder management and influencing skills
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Strong understanding of financials and planning processes
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Specific Knowledge Required:
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Advanced use of Microsoft Office, particularly Excel
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Experience with data visualisation tools (e.g., Power BI, Tableau)
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Database management (Access or SQL) and data tools (R, SPSS, SAS) are highly valued
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A few things you'll love about us:
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Collaborative team environment built on pillars of connection and celebration.
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Opportunity to work with a market leader in the fragrance and beauty industry.
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Gender-Neutral Paid Parental Leave, Summer Fridays, Free Flu Vaccinations, Product Allowance, and many other employee benefits!
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Employee Engagement x Brand Love Events
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All candidates MUST have full working rights in Australia and only shortlisted candidates will be contacted.
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📌 Customer / Category Development Manager, Oceania (New South Wales)
🏢 Puig
📍 New South Wales