Job Description
We are looking for dedicated Customer Service Officers (Operator and Concierge) to support various race days in Randwick Racecourse between September and November. We have multiple dates available.
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As a Customer Service Officer, you will be responsible for providing exceptional customer service, operating wagering terminals or overseeing EBT machines. This is NOT a food and beverage assignment.
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You will need to pass (1) Fit To Work background check and (2) TAB compliance training (online) as prerequisites for this role. You will also need to attend in-person training days (paid) prior to the actual race days.
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WHAT YOU WILL DO
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Greet and assist customers in a friendly and professional manner
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Operate wagering terminals and 'standalone' EBT machines
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Oversee cash handling procedures and reconciliation




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Resolve customer inquiries and issues
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Adhere to company policies and procedures at all times
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Promote a safe and inclusive environment for customers and colleagues
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WHAT YOU NEED TO HAVE
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Must be over the age of 18
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Previous experience in customer service or a similar role (desirable)
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Robust communication and interpersonal skills
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Proficiency in operating wagering terminals and EBT machines is an asset (desirable)
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Knowledge of responsible gambling practices is (preferred)
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Be able to commit to all training and actual race dates
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#J-*****-Ljbffr

📌 Customer Service Officer (New South Wales)
🏢 Programmed GO
📍 New South Wales