Job Description
The Duty Shift Supervisor plays a vital role in the effective day-to-day operations of Infinite Care homes, with a key focus on the direct supervision of operational excellence. Working collaboratively with all Heads of Department, this role ensures operational excellence across each shift. As a member of the leadership team, the Duty Shift Supervisor leads the daily functions of the care home in alignment with the expectations set by the General Manager.
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The ideal candidate comes from an operations background with a high level of customer service focus. While aged care experience is not essential, we are seeking a background in operational management or team leadership from any industry. This role is ideal for operational leaders with a background in hospitality from a 5-star hotel level and/or pub/venue management approach. Your standards set the tone for customer enjoyment, reputation and operational excellence.
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A day in the life could look like:
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Walking through the home to ensure a warm, protected, and welcoming environment.
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Reviewing staffing allocations, responding to unplanned leave, and ensuring adequate coverage for continuous care.
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Checking in with all departments: clinical, cleaning, catering, laundry, maintenance, and engagement, to support smooth daily operations.
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Overseeing meal services, ensuring dining areas are prepared, compliance is met, and residents enjoy a positive dining experience.
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Coordinating new admissions and discharges, ensuring rooms are ready and families feel supported throughout transitions.
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Managing feedback and resolving issues promptly, ensuring all actions are documented and closed out.
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Supporting the resolution of complaints with a focus on enhancing the resident experience.
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Essential for the role
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Strong communication skills to engage effectively with residents, families, staff, and external stakeholders.
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Ability to manage resident concerns with empathy and efficiency, ensuring high satisfaction and quality care.
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Excellent attention to detail when monitoring compliance, operational standards, and documentation.
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Effective time-management and prioritisation skills to navigate a fast-paced environment.
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A commitment to delivering exceptional service to elderly residents, with a strong customer-service mindset.
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Ability to mentor, train, and support team members to enhance performance and service delivery.
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Why work for us?
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Strong mentorship and support from an experienced
rostering/workforce
optimisation team.
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Employee Referral program that enables you to earn extra income tapping your local networks.
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A collaborative, down-to-earth team culture where people truly care.
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Grow with us - we are rapidly expanding!
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We are not your average aged care provider - help us Make Aged Care Great and make a real difference in people's lives.
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Fitness Passport to access discounted fitness and wellbeing sessions.
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Access to non-for-profit (NFP) salary sacrificing employee benefits
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Discounted Health Insurance.
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Access to in-house and online training programs - FREE to all employees.
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Access to our EAP and Flare (employee discounts).
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Work-Rite Micro professional development - FREE to all employees.
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Defence/Military Veterans are encouraged to apply.
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📌 Care & Services Manager (Tweed Heads)
🏢 Infinite Care
📍 Tweed Heads