Job Description
Catering Coordinator: Be a customer experience champion within our food loving team
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Artarmon | On site | $*****K + Super + bonus | Immediate start
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Vanilla Blue is an award-winning catering company known for delicious food and a workplace where people feel valued, supported and inspired.
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We're looking for a friendly, organised and food loving Customer Service Coordinator- who enjoys building strong relationships and delivering exceptional customer experiences. Being a genuine foodie is a must. We're looking for someone who can confidently 'talk food', understand our offering and suggest great meal combinations to customers.
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You'll be the key point of contact for many of our clients, managing enquiries, orders and accounts while developing trust and connection through phone and email communication. With a natural ability to understand customer needs, you'll support both sales growth and customer retention through proactive outreach and thoughtful recommendations..
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Why You'll Love Working at Vanilla Blue
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A positive, supportive culture where ideas are welcomed
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Free lunches, snacks and plenty of taste testing opportunities
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Generous discounts on our beautiful catering for you and your family
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Easy access to public transport
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A role with a direct and meaningful impact on our customer experience and the smooth running of our operations
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What You'll Be Doing
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Act as a trusted point of contact for clients, building strong relationships
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Manage inbound enquiries, providing tailored catering solutions, preparing quotes and guiding clients from initial enquiry through to order confirmation
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Proactively nurture client relationships via phone and email, identifying opportunities to strengthen engagement, encourage repeat business and support sales growth
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Take ownership of customer issues, resolving challenges with confidence, empathy and sound judgement
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Handle customer feedback and complaints professionally, turning service recovery opportunities into positive client experiences
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Exercise a high degree of autonomy in managing competing priorities
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Support the wider team during peak periods, demonstrating flexibility, initiative and a collaborative approach
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Who We're Looking For
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Someone who is happy chatting on the phone! A positive, customer-focused energy
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Exceptional communication and relationship-building skills
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Strong problem-solving and decision-making ability, confident handling client complaints
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Highly organised with excellent attention to detail and confidence managing CRM systems and customer data
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Comfortable working independently and taking ownership
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Resilient, adaptable and calm under pressure
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Required Experience
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Minimum 2 years' experience in administration, customer service, account coordination or similar client-facing roles
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Hospitality, catering or events experience essential
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Experience handling client complaints, preparing quotes and proactively building client relationships
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Confidence using CRM systems and maintaining accurate customer and order data
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A Bit About Vanilla Blue
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If you love working with people, we'd love to hear from you. This role is not open to sponsorship, and the successful candidate will be required to complete a NSW Police Check.
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📌 Customer Service Coordinator- Catering (New South Wales)
🏢 Vanilla Blue Catering
📍 New South Wales