A landmark automotive precinct is preparing to launch in Melbourne's south-east, bringing together collectors, enthusiasts and industry specialists within a purpose-built destination dedicated to muscle, classic and performance vehicles.
This is a highly visible role that blends hospitality, customer experience, operations and relationship management.
You will be the face of the precinct, welcoming members, VIP guests and visitors while overseeing the day-to-day guest experience across the site.
From managing memberships and coordinating events to ensuring the premium member lounge operates seamlessly, you'll play a critical role in creating an environment that members are proud to be part of.
This is a Monday - Friday role with occasional Saturdays.
Key Responsibilities Deliver an outstanding experience for members, guests and VIP clients Manage membership enquiries, onboarding and ongoing engagement Act as the primary point of contact for members and visitors Coordinate member events,



networking functions and special experiences Oversee the day-to-day operation of the exclusive member lounge Ensure the precinct is presented to the highest standard at all times Build strong relationships with members, tenants and key stakeholders Assist with guest communications, bookings and event coordination Support operational activities and contribute to the smooth running of the precinct Create a welcoming, professional and highly personalised experience for all guests About You You are a hospitality qualified who understands the importance of exceptional service and memorable experiences.
You may have experience in: Luxury hotels Private members clubs Premium hospitality venues Concierge services High-end customer experience environments At Mars, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
To apply: If you are interested in this opportunity please apply via the link, or alternatively contact Sophie Roper on ************ or ****** Please note that due to the number of applications only successful applicants will be contacted.

📌 Guest Experience Manager (Melbourne)
🏢 Mars Recruitment
📍 Melbourne