Job Description
Your next opportunity
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We're looking for an experienced and people‐focused Allocations Team Lead to lead a high‐performing contact centre operations team in a fast‐paced, customer‐critical environment.
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This is a hands‐on leadership role where decisions matter. You'll be responsible for driving strong operational performance, keeping your team engaged and motivated, and managing real‐time issues that have high cost and customer impacts.
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As the Allocations Team Leader, you'll lead a team responsible for real‐time operational decision‐making within a contact centre environment. You'll balance service delivery, cost, safety, and customer outcomes while working closely with key stakeholders across the business.
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This role suits a confident leader who is comfortable making quick decisions, adapting to constant change, and taking accountability for outcomes.
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Your day will involve
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Lead, coach, and motivate an Allocations team to deliver strong operational results
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Manage daily operational cadence,



including volume fluctuations and real‐time challenges
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Make timely, informed decisions in high‐pressure situations with clear customer and cost impacts
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Drive team engagement, performance, and accountability
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Actively manage stakeholder relationships across operations, sales, and site teams
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Ensure adherence to processes while continuously looking for improvement opportunities
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Create a positive team culture focused on ownership, collaboration, and results
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What are we looking for?
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Proven leadership experience within a contact centre and operational environment
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Strong operational mindset with the ability to think on your feet and act decisively
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Experience leading teams in rapid‐paced, constantly changing environments
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Excellent stakeholder management and communication skills
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📌 Allocations Team Leader (Victoria)
🏢 Boral
📍 Victoria