Responsible for coordinating and managing customs clearance activities for import and export shipments.
You will ensure compliance with customs regulations, maintain accurate documentation, and provide exceptional customer service to our clients •Review customs documentation, including invoices, bills of lading, packing lists, and import/export permits •Communicate and collaborate with customers, freight forwarders, and government agencies to gather necessary information, resolve inquiries, and address customs-related issues •Liaise with all regulatory bodies to facilitate the customs clearance process and resolve any issues that may arise •Stay up-to-date with changes in customs regulations, trade agreements, and tariff structures to ensure compliance and provide accurate advice to customers •Ensure accurate and timely submission of customs declarations and maintain proper documentation in compliance with oraganization policies and regulatory requirements •Collaborate closely with internal stakeholders, including operations, customer service, and sales teams, to ensure smooth and timely customs clearance processes •Provide exceptional customer service by proactively addressing customer inquiries, resolving issues, and ensuring customer satisfaction Minimum Education Secondary education or equivalent Minimum Experience • At least two (2) years of relevant work experience • For Associate level,



no prior experience is required • For Senior level, at least four (4) years of relevant work experience is required Knowledge, Skills and Abilities • Strong knowledge of customs regulations, procedures and trade compliance • Working knowledge of Microsoft Office they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.
The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.
Our success in the industry is attributed to our people.
Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers.
We care for their well-being, and value their contributions to the company.
Our Culture Our culture is key for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world.
The FedEx culture and values have been a cornerstone of our success and growth since we began in the early ****'s.
While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.

📌 Clearance Agent (Sydney)
🏢 Fedex
📍 Sydney