About Us:
HH Specialist Care operates Offset Orthopaedics (OO) and Holistic Women's Health (HWH) — a patient-centred, multidisciplinary specialist and allied health practice delivering high-quality care across the Mid North Coast.
We prioritise patients over profit and happiness overgrowth, and we're building a workplace that people genuinely enjoy being part of.
Our team values kindness, professionalism, collaboration, and a shared commitment to exceptional patient care.
We're specifically looking for someone who:
Has solid experience in medical administration
Is exceptionally reliable — someone we can count on to show up, follow through, and be a steady presence for our patients and our team
Communicates brilliantly — friendly and reassuring with patients, clear and professional with clinical staff and colleagues, confident handling sensitive conversations (including financial consent).
What you'll be doing:
Welcome patients warmly, manage check-ins and check-outs, and handle patient enquiries via phone, email, and in person
Managing our appointment schedule, including rescheduling and cancellations
Handling patient enquiries and explaining financial consent for consultations and procedures clearly and sensitively
Maintaining accurate, up-to-date patient records and files
Handle billing processes,



including payment processing, Medicare and private health insurance claims submission, and end-of-day banking
Processing referrals and results, and ensuring correspondence reaches referring doctors promptly
General office support — scanning, supplies, tidying the practice, and assisting the medical team as needed
Always maintaining strict confidentiality of patient medical and financial information
What you'll bring:
Proven experience as a Medical Receptionist or in healthcare customer service
Excellent interpersonal and communication skills
Solid organisational skills and the ability to juggle multiple tasks
Proficiency with medical practice management software and Microsoft Office
A genuine commitment to patient care
What we offer:
A competitive salary
A supportive, team-oriented culture where your contribution is genuinely valued
If you're an experienced, dependable receptionist looking for a role you can truly settle into, we'd love to hear from you.
How to apply:
Interested candidates please submit a resume, cover letter, and references to Danielle Walker ••••@hwhealth.com.au .
Please include "Medical Receptionist Application" in the subject line.

📌 Medical Receptionist - Full Time (Port Macquarie)
🏢 The Trustee for HH Specialist Care Trust
📍 Port Macquarie