ICT Project Officer | Australian Government Contract Opportunity
Security Clearance: Baseline clearance
Work Arrangement: 100% onsite / office-based
Hours: Up to 37.5 hours per week
About the Opportunity
An Australian Government organisation is seeking an experiencedICT Project Officer / ICT Support professionalto provide frontline ICT support and contribute to ICT projects and operational activities.
The successful candidate will work in a customer-focused workplace supporting users, ICT systems, devices and technology initiatives across Australia and overseas.
Key Responsibilities
Provide first-level ICT support across hardware, software, network, account and device issues
Triage, resolve and escape incidents and service requests
Administer user accounts, devices, software and ICT asset records
Support ICT projects, upgrades, testing, deployments and rollouts
Develop and maintain ICT procedures, user guides and knowledge articles
Liaise with technical teams, vendors and service providers




Identify recurring issues and contribute to service improvements
Support cyber security, patching, access management and incident reporting
Provide professional support to technical and non-technical users
The ideal candidate will demonstrate:
Experience delivering responsive ICT support within an Australian Government environment
Strong troubleshooting experience across Microsoft on-premises and cloud technologies
Ability to analyse technical issues, assess risks and develop practical solutions
Strong communication and stakeholder-management skills
Ability to manage competing priorities and deliver outcomes within deadlines
Understanding of ICT security, governance and professional service standards
Ability to work collaboratively in a busy operational environment
Understanding of ITIL principles
Experience supporting ICT projects, deployments and technology upgrades
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