Job Description
We're seeking a proactive and customer-focused L1/L2 IT Support Officer to join the IT team at a leading independent school in Melbourne. This is a fantastic opportunity to work within a well-resourced, collaborative environment supporting staff, students, and school-wide technology systems.
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Key Responsibilities
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Provide first and second-level technical support to staff and students via phone, email, and in-person
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Log, triage, and resolve incidents and service requests through the ticketing system, escalating complex issues as required
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Support and troubleshoot hardware, software, printers, mobile devices, and classroom AV/technology
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Assist with user account administration (Active Directory / Office 365)
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Support the setup and maintenance of laptops, desktops, and school-issued devices
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Contribute to IT projects, upgrades, and rollouts as required
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Maintain accurate documentation of support processes and asset records
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Deliver a high standard of customer service to a broad range of stakeholders, including teaching staff
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About You
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1+ years' experience in an IT support / service desk role (education sector experience highly regarded but not essential)
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Solid working knowledge of Windows OS, Active Directory, Office 365, and general networking fundamentals
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Experience with ticketing systems (e.g. ServiceNow or similar).
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Strong communication skills and a genuine customer-service mindset
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Ability to work both independently and as part of a small, close-knit team
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A relevant IT qualification or certification (e.g. Cert IV, CompTIA A+) is a plus
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Working with Children Check (or willingness to obtain) required
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What's on Offer
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Supportive, well-resourced team environment
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On-site parking
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School term-aligned
conditions/perks
(adjust as applicable)
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Opportunity to make a genuine impact supporting a values-driven independent school community
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📌 It Service Desk/ (Victoria)
🏢 Kaliba
📍 Victoria