Job Description
This is a hands-on leadership role where you'll combine frontline practice expertise with team coaching, operational oversight, and performance support. You will lead the team's approach to quality, safety, client voice, and outcome achievement-while building solid partnerships across the sector.
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Key responsibilities
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In this role, you will:
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Manage and track intake/waitlists, maintain referral pathways, and support delivery against annual client targets
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Lead direct intervention on high-risk acute cases, applying strong risk management and decision-making
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Ensure consistent use and completion of our clients Narrative Assessment Tools, embedding client voice in assessment
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Coach and develop staff to deliver client empowerment interventions and record practice using the organisations Coaching App
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Build weekly dashboards and operational systems to track throughput and outcomes (e.g., consent rates, home visits, caseload benchmarks, client outcomes)
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Implement individual development plans, in-field coaching and performance support to lift practice quality and consistency
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Drive a feedback-informed culture using brief wellbeing measurement tools (Session Rating Scale / Outcome Rating Scale)
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Complete monthly management requirements for direct reports (feedback, supervision, performance & coaching)
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What you'll bring
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You will ideally meet one of the following:
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Bachelor's degree in a relevant social services field + 4+ years case management experience (family support, child protection, youth, housing, or similar), or
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Diploma in a relevant community/services field + 6+ years case management experience in a similar setting
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You will also have:
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Strong applied understanding of child safety and social work/theoretical frameworks, and the ability to guide staff practice
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Working knowledge of relevant legislation (child protection, housing, etc.) and ability to coach teams on compliance requirements
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Proven people leadership capability (workflow direction, quality assurance, culture building, forward planning)
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Confidence engaging stakeholders (Child Safety, schools, hospitals, community services) and influencing outcomes
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Ability to connect clients into wrap-around supports across programs and partner services
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Strong problem-solving skills within a safety-first, risk-managed framework
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Mandatory requirements
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National Police Check
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Current Working with Children Check (Blue Card) or ability to obtain
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Driver's licence
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Evidence of work rights in Australia
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Willingness to travel regularly for community-based work
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Benefits of the role?
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Competitive base salary + super + salary packaging (boosts take-home pay)
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Work for a leading Aboriginal and Torres Strait Islander community-controlled organisation
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Join a supportive, purpose-driven team making a difference for vulnerable young people and families
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