Job Description
n
Full-time
n
n
Company Description
n
Empower Australia's Payments Future with Cuscal
n
At Cuscal, your skills drive change and make a real impact. Whetheryou'resupporting our clients' customers in ourFinancial Crimes Contact Centreor delivering innovative solutions inProduct Delivery, your contribution helps shape the payments industry's future.
n
Join a team that values
collaboration,innovationand
excellence. With a focus on skilled growth and flexibility, Cuscal is where you can thrive.
n
Forward with Cuscal.
n
Job Description
n
Protect what matters most while delivering exceptional customer outcomes.
n
We're on the lookout for a proactive and customer-focused Financial Crimes Officer to join our resilient Fraud Operations team. In this role, you'll play a critical part in safeguarding our clients' customers, protecting their financial wellbeing while helping us stay one step ahead of evolving fraud threats.
n
Woven through our valueswe think customer, we earn trust, and we are one team,as a Fraud Officer, you'll bring these values to life every day through the way you support customers, collaborate internally, and respond to risk with confidence and care.
n
You'll also make an impact by:
n
n
Be the voice customers trust — delivering empathetic, high-quality support across inbound and outbound calls when it matters most.
n
Act with speed and precision — managing fraud alerts and cases from detection through to resolution, ensuring timely and accurate outcomes.
n




Collaborate to protect — working closely with internal teams to mitigate risk and strengthen our fraud prevention approach.
n
Stay ahead of the curve — proactively analysing transaction patterns to identify emerging trends and continuously improve how we respond to fraud threats.
n
n
Qualifications
n
What you'll bring
n
You're someone who puts customers first and earns trust through every interaction. You're curious about financial crime, motivated to learn, and thrive in a fast-paced environment where no two days are the same. Most importantly, you're a team player who's ready to step in, collaborate, and make a real impact.
n
To succeed in this role, you'll have:
n
n
A customer-first mindset, with experience delivering thoughtful, high-quality support
n
A solid understanding or strong curiosity around current and emerging financial crime risks and their impact
n
An interest in financial crime management principles, with a desire to build your expertise
n
Flexibility and commitment to work a rotating 7-day roster (approx. 38 hours per week) in a dynamic 25/7 call centre environment
n
n
Highly desirable
n
n
Experience in a customer support or contact centre environment, where empathy and responsiveness matter
n




Knowledge of card products (credit, debit, or proprietary cards)
n
Exposure to card fraud detection tools or similar systems
n
n
Additional Information
n
Why Cuscal?
n
At Cuscal, you'll find a strong, successful company that's reimagining the future. And our team is right there at the heart of it all.
n
Here, you'll deliver or
supportinteresting,
ground-breaking workthat hasreal impact- on Australia's financial services sector and the millions of customers it serves.
n
You'll innovate alongsideskilled, smart, connected teams.
n
And you'll build animpressive, fulfilling careerthat continues to grow.
n
You'll also enjoy a range of benefits, including:
n
n
Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities.
n
Wellbeing focus: Access initiatives supporting physical, mental, and financial health, plus discounts via 'Cuscal Advantage.'
n
Diversity and inclusion: Join a workplace that values different perspectives and flexible work arrangements.
n
n
Join us and reimagine the future
n
Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.
n
We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.
n
Job Location
#J-*****-Ljbffr

📌 Financial Crimes Officer - Contact Centre (Queensland)
🏢 Cuscal
📍 Queensland