Job Description
Borg Property Services is a 100% Australian-owned and market leading company with over 35 years of experience in commercial cleaning and hygiene services.
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Our values are safety, respect, teamwork, honesty, and delivering great service through well-trained staff.
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TheClientServicesManageris
responsible for the effective management and delivery of cleaning operations across
allocatedclientsites.
The role
ensuresserviceexcellence,
contractual
compliance,clientsatisfaction,
staff performance, and operational efficiency through strong leadership, communication, and proactive management.
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Key Responsibilities
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Manage the day-to-day cleaning operations across
multipleclientsites,
ensuringservices are delivered in accordance with contractual requirements and company standards.
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Supervise, support, and develop cleaning teams, including recruitment assistance, staff onboarding, training, coaching, and performance management.
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Coordinate and deliver site inductions, company inductions, toolbox meetings, and ongoing skills development programs.
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Conduct regular site inspections, quality audits, and performance reviews to maintain high cleaning standards and identify areas for improvement.
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Maintain solid professional relationships withclients and respond effectively toservicerequests, feedback, and operational issues.
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Manage staff rostering, attendance, leave requests, performance concerns, and disciplinary matters in consultation with Human Resources.
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Ensure compliance with Workplace Health & Safety (WHS), environmental requirements, company policies,
andclientprocedures,
including timely reporting of incidents,



hazards, and corrective actions.
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Monitor site equipment, cleaning chemicals, consumables, and stock levels; coordinate ordering, delivery, and availability of required resources to support site operations.
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Ensure that all operational documentation, compliance records, inspection reports, and administrative requirements are completed accurately and within required timeframes.
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Support new site mobilisation, contract implementation, process improvements, and identify opportunities to
enhanceservicedelivery
and business growth.
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Previous experience in
aClientServicesManager,
Operations Supervisor, SiteManager, or similar management role within the commercial cleaning or facilitiesservices industry.
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Proven experience managing cleaning teams, conducting training, and supporting staff development.
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Strong leadership, communication, problem-solving, and organisational skills.
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Ability to build and maintain effective relationships withclients, employees, and stakeholders.
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Strong computer literacy skills, including experience with reporting systems and documentation management.
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Ability to work independently, manage multiple priorities, and deliver high standards of customerservicein a fast-paced operational environment.
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Business Improvement & Strategic Support
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Identify and implement opportunities for process improvement within allocated portfolio
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Support the implementation of operational initiatives as directed by the National Operations Manager.
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Collaborate with the Managing Director and senior management team on company-wide projects and strategic planning.
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What you'll need:
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Proven 3-5 years' experience in client relationship management.
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Experience in supervision or managing teams of subcontractors across multiple locations.
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Willingness to travel and spending time on the road travelling from site to site.
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Strong communication skills, with the ability to effectively engage with stakeholders at all levels.
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Ability to multi-task and prioritise tasks in a fast-paced environment while maintaining a high level of attention to detail
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Great problem-solving skills and a proactive approach to managing both staff deliverables and client expectations
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Flexibility to adapt to changing client needs and operational requirements.
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The successful candidate must have full and unrestricted Australian work rights and driving licence.
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Working with Children Check.
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The ability to successful pass a formal police check.
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Why join Borg Property Services:
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Company car and phone.
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Opportunities for both personal and professional development.
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Supportive work environment.
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Only successful applicants will be contacted regarding the next stage of the recruitment process.
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📌 Client Services Manager (Melbourne)
🏢 Borg Property Services
📍 Melbourne