Job Description
Role description
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The Renovations Consultant supports customers transitioning their novated leases during employer changes, individually or in bulk. The role ensures a smooth, timely process through proactive communication, tailored support, and precise administration. By maintaining data integrity and delivering outstanding customer service, the consultant enhances customer satisfaction, retention, and operational excellence.
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Role requirements
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Act as the primary point of contact for employees undergoing lease transfers
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Manage assigned renovation (lease transfer) cases with efficiency and accuracy, ensuring all steps are completed within required timeframes
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Prepare and process all relevant documentation—including deeds of novation and quotations—while maintaining thorough and compliant records
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Collaborate with employees, employers, finance providers, and salary packaging administrators to facilitate smooth transitions and foster solid working relationships
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Ensure all lease transfers adhere to applicable tax, payroll, and salary packaging regulations; proactively identify and mitigate risks such as employer non-participation or payroll delays
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Maintain workflow alignment with established KPIs,



ensuring performance targets are consistently met.
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Regularly update workflow systems to provide clear visibility of task status to internal teams and stakeholders
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Experience and Skills
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Proven ability to manage internal and external relationships with excellent written and verbal communication skills
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Proficiency in Microsoft Office and general computer systems
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Strong numeracy and attention to detail with the ability to understand complex finance and taxation concepts
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Ability to manage multiple cases simultaneously, meet deadlines, and maintain high standards of accuracy and compliance
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Job Benefits
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Recharge and relax with up to 4 days of wellness days every year
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We offer industry leading 20 weeks paid parental leave
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Monetary service milestone awards
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Career progression opportunities
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Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
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Two paid volunteer days each year
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Health and wellbeing support including a subsidy and an Employee assistance Program
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📌 Renovations Consultant (New South Wales)
🏢 SG Fleet AU
📍 New South Wales