Job Description
Medical Administration, The Wesley Hospital Sleep Disorders Centre
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Thoracic and Sleep Group Queensland – Auchenflower QLD
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You will join a busy team of 5 administrative staff responsible for providing administrative assistance with bookings for the The Wesley Hospital Sleep Disorders Centre and The Wesley Lung Function Lab.
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This includes managing phone and email enquiries, booking relevant investigations and consultations, plus assessing the urgency of any enquiry in accordance with practice guidelines.
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What you'll do:
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Provide timely, accurate and professional support by effective management incoming referrals, correspondence, phone calls and accurate and timely completion of required correspondence and tasks
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Laise with external health service providers
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Provide exceptional patient care ensuring all enquiries are handled appropriately, sensitively and in a timely and qualified manner
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Provide information on costs and billings plus assist with any further enquiries as they occur, with the assistance from our Finance Manager.
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Assist with the booking of additional specialized tests as directed by the Specialist Physician
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Assist in maintaining our Practice facility to an exceptional standard
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Provide a friendly and professional service for all patients, professional partners and stakeholders
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Who you are:
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Medical secretary experience is highly regarded but not essential.
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Demonstrated understanding of and an ability to provide friendly and efficient patient care and customer service.
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Excellent computer skills with the ability to quickly learn the relevant medical software platform.
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Exceptional organisation and communication skills with the ability to efficiently work as an effective member of our experienced and supportive administration team.
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Exceptional phone manner with a demonstrated ability to multitask including managing multiple enquiries.
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What's in it for you:
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Full time position with a competitive salary
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Opportunity for flexible work environment with a diverse, inclusive workplace that fosters innovation
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Work with great people who make a real difference.
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Excellent opportunity for you to expand your current skillset in a high quality boutique organisation.
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Who we are:
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We are a team of highly experienced healthcare professionals in Australia's first private NATA accredited sleep lab, representing the best at a national and international level
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Our team believe through individualised care, patient support and education, research and world-leading outcomes, we provide the best framework in providing a positive impact on treating sleep disorders within our community
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We do this through bringing together high quality staff, innovative technology and the latest tests and procedures.
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Patient care and exceptional outcomes remain our primary focus for our dynamic, intelligent and supportive team. This is not a slow quiet office!
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📌 Medical Administration, The Wesley Hospital Sleep Disorders Centre (Queensland)
🏢 Thoracic and Sleep Group Queensland
📍 Queensland