Job Description
Customer Service Representative/ Case Management
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With the continued growth of the Kia brand in Australia and an expanding portfolio of award winning, innovative vehicles, there has never been a more exciting time to join Kia Australia.
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Driven by global sustainability, continuous improvement, and the evolution of modern mobility, Kia is redefining what excellent customer experience looks like. We're now looking for a Customer Service Representative / Case Manager who is passionate about people, proud to represent a world class brand, and ready to make a real impact for our customers and dealer network.
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About the Role
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Reporting to the Customer Service Team Leaders, this role sits at the heart of Kia's customer experience. You'll be responsible for managing customer cases end to end, acting as a trusted advocate for Kia owners while collaborating closely with internal teams and Kia Dealers to resolve queries and complaints efficiently and empathetically.
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Communication, problem solving, and relationship building are key—you'll be the voice of Kia when it matters most.
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Key Responsibilities
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Respond to customer enquiries and concerns in a timely, professional, and engaging manner
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Manage customer cases from initial contact through to resolution
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Support Kia Dealers, Regional teams, and technical departments to resolve customer concerns
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Assess and manage out of policy applications in line with approved guidelines
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Maintain accurate and detailed case records and customer data
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Resolve complaints in line with Kia's Complaint Management System and Australian Consumer Law
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Liaise confidently with Kia dealers and internal stakeholders to achieve the best outcome
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About You
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You're customer focused, resilient, and calm under pressure. Ideally, you're a car enthusiast or have experience in automotive customer care—but above all, you genuinely care about delivering positive outcomes.
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You'll bring:
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Strong customer service or case management experience (automotive highly regarded)
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Excellent verbal and written communication skills
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A proactive, empathetic approach to handling customer issues
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Strong organisation and time management skills
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The ability to work independently and collaboratively
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A positive, open, and friendly personality
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Solid Microsoft Office skills
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Why Kia?
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Be part of a vibrant, inclusive, and forward-thinking culture
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Work with a globally respected brand shaping the future of mobility
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Enjoy flexible work arrangements, professional development, and employee benefits
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Collaborate with a supportive team that values innovation, integrity, and teamwork
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📌 Customer Service Representative/ Case Management (Sydney)
🏢 KIA Motors
📍 Sydney