Job Description
Head of Sales and Relationship Management
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Director – Sales and Relationship Management
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Lead growth. Build the engine. Enhance performance.
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This is a standout opportunity for a commercially sharp sales leader to take ownership of a significant SME growth portfolio within an established, fast-moving technology-enabled business.
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You'll lead both current business and relationship management functions, with a clear mandate to improve acquisition, retention, customer utilisation and overall commercial performance.
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This is not a role for someone who simply wants to manage a sales team.
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We're looking for a leader who knows how to create rhythm, discipline and accountability across a commercial function; someone who can build predictable pipeline, sharpen conversion, improve portfolio performance and create a genuinely high-performing team.
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You'll have ownership across:
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SME sales strategy, segmentation and go-to-market execution
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New customer acquisition and pipeline performance
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Retention, adoption and growth across an existing customer portfolio
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Leadership of Business Development and Relationship Management teams
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Forecasting, reporting, CRM discipline and sales effectiveness
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Performance metrics, scorecards and activity standards
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Recruitment, coaching and capability development
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Cross-functional collaboration across product,



programs and operations
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The business is looking for someone who can bring structure without bureaucracy, energy without noise, and a strong commercial lens to every decision.
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You'll bring deep experience across sales leadership or broader commercial roles, with a track record leading high-volume SME sales or customer portfolios. Experience within technology-enabled, platform, digital services, financial services or adjacent sectors will be highly regarded.
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You'll be well suited if you:
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Love building high-performance sales cultures
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Are highly data and metrics driven
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Know Salesforce and understand what excellent CRM discipline looks like
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Can move comfortably between strategy and execution
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Know how to coach managers and frontline teams
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Understand that activity matters but outcomes matter more
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Have successfully improved pipeline visibility, conversion and forecast confidence
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Success will ultimately be measured through customer acquisition, retention and utilisation growth, pipeline coverage, conversion, forecasting reliability and team productivity.
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If you're a commercially ambitious leader who enjoys building scalable sales organisations and creating measurable performance improvement, this is a role worth exploring.
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📌 Head Of Sales And Relationship Management (New South Wales)
🏢 The Onset
📍 New South Wales