Job Description
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
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THE OPPORTUNITY
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As part of our diverse team based in Perth, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. The purpose of this role is to pro-actively and effectively manage end to end workers compensation claims, including disability management aspects within the legislation or policy in a Self-Insured environment. The role acts as a senior member of the team, including coaching and escalations responsibilities. This will be a permanent, full-time position based in our Perth office, with flexibility to work from home.
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YOUR RESPONSIBILITIES
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Prepare and implement strategies regularly within timeframes to achieve the optimum outcome and minimisation of claim costs.
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Liaise with all internal and external stakeholders regularly to progress strategies and actions.
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Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments.
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Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with self-insurance guidelines.
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Conduct health promotion activities to enhance the customers wellbeing and empower them to participate in their own treatment and recovery.
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ABOUT YOU
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Demonstrated experience in worker's compensation claims management.
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An empathetic, resilient, and motivational approach to provide customer centric support.




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A driven professional with highly developed written and verbal communication skills.
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Careful consideration to detail with a high concern for accuracy.
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Solid stakeholder engagement and management.
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We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion.
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We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
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WHAT WE OFFER
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EML provides career opportunities and great employee benefits, including:
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A diverse and collaborative team culture like no other
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Flexibility to work from home to support work/life balance
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A corporate wellbeing program with discounted health insurance and gym membership
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Generous discounts from over 350 retailers through our RewardsHub program
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Comprehensive learning and development opportunities to help you reach your full potential
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Access to support and counselling services with work or personal matters, through our Employee Assistance Program
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Companywide events to stay connected and celebrate success
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Entitlement to annual company incentive scheme + salary reviews
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Up to 16 weeks paid parental leave, plus super
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About Us
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There's huge satisfaction from knowing that your talent and hard work has a purpose.
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You will be making a difference that counts.
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Our people care about making a difference.
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We are looking for people who share our commitment to positive change.
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Once we have found you, we pull out all the stops to keep you.
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The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team.
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You will not be forgotten here.
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Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.
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📌 Senior Case Manager (Perth)
🏢 EML Group
📍 Perth