Job Description
What We Offer
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Attractive base salary + superannuation
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Full time maximum term position - Monday to Friday ONLY!
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Represent our client and work from their head office in Mulgrave
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Full paid training and induction provided
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Collaborative, innovative, and engaging culture
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About Our Client
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Our client Nissan is a leading automotive manufacturer, with over 80 years of experience globally. They have built a reputation for stylish, tech-savvy, sporty, and economical vehicles. Throughout the years, our client has invested in developing quality parts, components, and vehicle technologies resulting in a reputation for being incredibly reliable from a mechanical perspective.
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About The Role
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As a Warranty Administrator, you will be part of the Total Customer Satisfaction Team, responsible for administrating warranty claims in Australia and New Zealand, specifically pre-approval warranty claims. Your responsibilities will include, but not limited to:
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Administering warranty claims across both Australian and New Zealand dealer networks
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Maintaining good public relations with Dealers, Manufacturers and Customers
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Maintaining prompt and accurate processing of all warranty claims
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Continually identify opportunities for process improvement ensuring processes are cost effective and effective
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About You
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Experience in a similar warranty or case management role
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Automotive technical knowledge highly regarded, with Mechanical Trade Qualification extremely desirable
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Automotive or Dealership experience highly regarded
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Ability to problem solve and take initiative
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Excellent customer service and communication skills
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Strong organisational skills and attention to detail
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Experience in working well under pressure and multi-tasking
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Strong computer literacy
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About Symbos
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Symbos is a growing, people‐powered outsourcing services group with over 30 years of cross‐industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 1,200+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation.
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We operate with a unique 'Glocal' delivery model, locally led, regionally integrated, ensuring clients benefit from both strong in-market accountability and smart delivery models across regions. With a track record of long‐term partnerships, award‐winning performance, and a culture built on agility and collaboration, Symbos is a place where great people come to do their best work.
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We engage a workforce that represents the diverse communities and customers we support.
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That's why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities.
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We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.
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📌 Warranty Administrator - Nissan (Victoria)
🏢 Symbos
📍 Victoria