This is an administration-focused role where you'll act as a key point of contact for existing customers, managing enquiries, processing orders, preparing quotations, and providing technical product support. Customer interaction is primarily handled via email, making this an excellent prospect for someone who enjoys building relationships and delivering exceptional service without the demands of a high-volume call centre environment.
Your responsibilities will include:
Processing customer orders accurately and efficiently
Preparing and managing customer quotations
Responding to customer enquiries via email in a professional and timely manner
Providing product information and support to assist customers with their purchasing decisions
Coordinating with internal departments to ensure smooth order fulfilment and delivery
Maintaining accurate customer records and documentation
Monitoring order progress and proactively communicating updates
Supporting the wider team with general administration and customer-related tasks
We're looking for an organised and customer focused professional who enjoys a balance of administration, problem-solving, and relationship management.
You will have:
Previous experience in customer support, internal sales, sales administration, or order processing
Strong written communication skills with the ability to build rapport through email correspondence
Excellent attention to detail and a high level of accuracy




Confidence learning technical products and communicating information clearly to customers
Strong organisational skills and the ability to manage multiple priorities
A proactive and solution-focused approach
Most importantly, you'll enjoy helping customers, take pride in delivering a high standard of service, and thrive in a team-oriented environment.
Our client is a has a longstanding reputation for quality and exceptional customer service. With decades of success behind them, they have built a loyal customer base, strong market presence, and a workplace culture that genuinely values its people. The business is known for its impressive staff retention, supportive leadership team, and commitment to developing its employees. New team members benefit from structured onboarding, ongoing training, and the opportunity to build specialist product knowledge within a collaborative environment. Offering a friendly and down-to-earth culture and a team-first mentality, this is a fantastic opportunity for someone looking for more than just a job, but a long-term career with a business that invests in its people.
8.00am - 4.00pm Monday to Friday
Strong team tenure
Clear career development pathway
Comprehensive onboarding and training to set you up for long-term success
Stable and growing business
Supportive leadership team
Positive team culture ( free lunches once a week, team celebrations and functions)
Work-life balance
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📌 Administrator - Customer & Order Support (Brisbane)
🏢 Michael Page
📍 Brisbane