Job Description
Proudly Australian owned and Australia's largest swimming pool and spa specialist group. With over 30 years' experience and over 70 outlets across Australia and Recent Zealand, Swimart is the TRUSTED expert in pool care, offering you a reliable and easy way to enjoy and protect your pool or spa.
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We provide an extensive and affordable range of pool supplies, pool and spa chemicals, and pool services, in-store as well as at home for your convenience. Since we established our first store in the Sydney suburb of Killara back in ****, our friendly network of highly experienced swimming pool technicians and customer service professionals have ensured the health and wellbeing of thousands of pools and spas.
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About the role
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About the Role
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We're looking for an experienced Service Manager to lead our service technicians and retail team. You'll coordinate service scheduling, drive store performance, and keep our customers coming back for outstanding pool and spa care. This is a hands-on leadership role covering service coordination, customer service, team management, store operations, and sales.
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Core Duties
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Schedule and coordinate pool service jobs,



and manage the service technician team
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Lead, train, and roster retail and service staff to maintain high standards
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Oversee day-to-day store operations, including stock control, POS, and presentation
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Drive retail and service sales to help the team hit KPIs and targets
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Deliver excellent customer service, including pool/spa water testing and chemical advice
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What You'll Need
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2+ years' experience in the pool industry (required)
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Proven leadership or team management experience
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Strong communication and customer service skills
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Confidence managing scheduling, stock, and daily store operations
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Comfortable using POS systems, email, and everyday workplace tech
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What We Offer
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$85,000 base + commission + superannuation
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40+ years of trading history and job security in an established local business
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Full training and support, in-store and across the Swimart network
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Staff discounts and long-term career growth in the pool industry
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📌 Pool Store Service Manager (New South Wales)
🏢 The Intermedia Group
📍 New South Wales