Job Description
Permanent Full-Time Position (08:*******:00, Monday to Friday)
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$60,000 + Super (Review to $65,000 + Super after 3 months)
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A leading Registered Training Organisation (RTO) is seeking a reliable, detail-oriented, and highly customer-focused Receptionist to join their team in Albion. This is a permanent, full-time campus-based position for someone ready to take true responsibility and ownership of the front-facing engine room of our institute.
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If you are a self-starter who excels at building positive relationships, thrives in a high-compliance digital environment, and loves creating an exceptional first impression for students and visitors alike, this is the role for you.
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Receptionist | Albion
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About the Role
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Reporting directly to the Operations Manager, you will be the first point of contact for the organisation, ensuring a professional, welcoming front-of-house experience and the smooth daily running of the campus. Your daily accountabilities will include:
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Campus Readiness: Open and ready the campus systems, lights, and reception completing daily safety walkthroughs and maintaining the Safety and Maintenance logbook.
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Student Sign-in & Compliance Checks: Manage accurate student sign-ins, conduct required prerequisite and visa eligibility checks, and track weekly online pre-training completions.
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Enrolment & Enquiries: Respond to course enquiries, process routine enrolments, withdrawals, and transfers within policy, and log Price Match claims.
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Administration & Records Management: Scan and route student records and post in line with strict RTO record-retention standards, and issue hard-copy certificates for full qualifications.




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Front-Counter Operations: Handle front-counter student payments and payment plans, manage student stock (handbooks/first aid kits), and accurately route incoming calls and customer feedback.
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Visitor & Safety Management: Manage visitor sign-ins and maintain current attendance lists to support emergency and evacuation procedures.
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About You
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We are looking for an organised professional with a robust compliance mindset who takes pride in maintaining an immaculate front-of-house environment. To be successful, you will possess:
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Experience: Proven front-office or customer-service experience with a professional manner and accurate data entry skills in an RTO environment.
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Compliance Mindset: High integrity and strict adherence to records management, confidentiality, and student privacy (APPs).
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Technical Literacy: Comfort using modern databases; prior experience or familiarity with aXcelerate (or a similar student management system) is highly desirable.
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Industry Background: Previous experience working within an education or RTO setting is a must.
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Organisation: The ability to stay calm under pressure, manage competing priorities, and support the broader training team.
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Please note: We are unable to accept applications from Working Holiday Visa holders for this permanent position. Only Australian citizens, permanent residents, or holders of an unrestricted permanent visa will be considered.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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📌 Receptionist (Victoria)
🏢 Randstad
📍 Victoria