Job Description
Diagnostic Technical Support Specialist – Automotive (OEM)
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We are Australia's fastest growing automotive brand, expanding rapidly across our dealer network and product portfolio.
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We are seeking a Technical Support Specialist with strong diagnostic capability and a genuine interest in modern vehicle systems. This role suits a technician who enjoys problem-solving, working with advanced electronics, and supporting other technicians to resolve complex faults.
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You will work across a wide range of systems including ADAS, body control modules, vehicle networks, and software-driven platforms, while gaining exposure to OEM-level diagnostics, factory systems, and new model launches.
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This is not a customer call-centre or IT support role. It is a hands‐on technical position supporting dealership technicians in a growing OEM environment.
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About the role
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We are Australia's fastest growing automotive brand, expanding rapidly across our dealer network and product portfolio.
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We are seeking a Technical Support Specialist with strong diagnostic capability and a genuine interest in modern vehicle systems. This role suits a technician who enjoys problem-solving, working with advanced electronics, and supporting other technicians to resolve complex faults.
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You will work across a wide range of systems including ADAS, body control modules, vehicle networks, and software-driven platforms, while gaining exposure to OEM-level diagnostics, factory systems, and new model launches.
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This is not a customer call-centre or IT support role. It is a hands‐on technical position supporting dealership technicians in a growing OEM environment.
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What you'll be doing
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Provide technical support to dealer technicians on diagnostics and repair procedures
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Assist with fault diagnosis across systems including ADAS, body control modules (BCM), powertrain, chassis,



and infotainment
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Use OEM diagnostic tools and software to analyse faults, read live data, and guide repairs
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Support electrical diagnosis including CAN / LIN communication, sensors, actuators, and control modules
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Escalate complex technical cases to senior technical and factory teams where required
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Support technical readiness for current model launches and technical updates
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Assist with technical training and technical guidance to dealer technicians
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Maintain accurate technical case records, notes, and reports
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Identify recurring technical issues and provide feedback to improve product quality
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What we're looking for
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Qualified automotive mechanic or auto electrician (or equivalent experience)
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Dealership experience diagnosing and repairing modern vehicles
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Strong interest and aptitude for diagnostics and electrical fault finding
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Working knowledge of modern vehicle systems, including:n
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ADAS (radar, cameras, calibration)
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Body control modules (BCM)
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CAN / LIN vehicle networks
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Infotainment and software updates
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Sensors, actuators, and control units
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Comfortable using diagnostic tools, wiring diagrams, and technical documentation
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Clear communicator able to explain technical concepts logically
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Well organised, detail-focused, and comfortable managing multiple cases
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Holds (or is eligible to hold) a valid automotive repairer's licence
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Willing to travel occasionally for dealer support or training
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Why join us
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Join Australia's fastest growing automotive brand
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Work with modern vehicle technology and OEM diagnostic systems
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Exposure to new model launches and factory technical processes
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Clear development pathways into advanced technical, training, or product roles
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Hybrid working environment
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Competitive remuneration and tools of trade
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📌 Diagnostic Technical Support Specialist - Automotive (Oem) (New South Wales)
🏢 Chery
📍 New South Wales