Job Description
Management and Training Corporation – Canberra ACT
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MTC is a global leader in the corrections, detention, training and education sectors operating Job Corps centres, correctional facilities, detention centres, detention medical departments and workforce development sites globally.
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Our Vision is to be a leader in social impact by transforming lives and strengthening communities. We are proud of the incredible work our employees do providing support, giving hope, and providing opportunities for a better life.
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About the role:
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As a Reporting and Correspondence Officer you willplay a critical role in ensuring accurate, timely, and high-quality reporting and correspondence across the organisation.
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This position supports manages reporting schedules and coordinates responses to internal and external stakeholders. It requires a high level of attention to detail, excellent organisational and time management skills and highly developed written communication abilities.
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This is a full time, site-based position at our Canberra office.
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Key responsibilities:
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Prepare, edit and coordinate contractual reporting and updates, as well as corporate and Secure Journeys Senior Leadership team updates
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Liaise with internal teams and subcontractors to gather accurate data and meet reporting deadlines
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Manage the receipt, registration, allocation, and tracking of IDN Leadership, Department and broader stakeholder correspondence
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Draft, proofread, and review written correspondence to ensure clarity and accuracy
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Provide secretariat support to the Senior Contract Director and IDN Leadership team
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Maintain correspondence and reporting registers
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Maintain templates, registers and style guides to support consistent reporting practices
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Monitor reporting schedules and ensure timely delivery of reports
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Key experience:
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High level of professionalism, discretion, and judgement in handling sensitive information and correspondence.
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Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other reporting tools, with the ability to adapt to new systems quickly.
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Tertiary qualifications in Business Administration, Communications, or a related field (preferred)
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Demonstrated experience in preparing, editing, and coordinating contractual and corporate reports, with the ability to meet strict deadlines and ensure accuracy.
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Robust stakeholder management skills, with proven ability to liaise effectively with internal teams and subcontractors to gather and validate data.
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Excellent attention to detail and analytical skills to identify and resolve data discrepancies before submission.
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Proficiency in maintaining templates, registers, and style guides to support consistent reporting practices across the organisation.
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Highly developed written communication skills, including drafting, proofreading, and reviewing correspondence to ensure clarity, consistency, and alignment with organisational values.
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Experience managing correspondence processes, including receipt, registration, allocation, and tracking, with the ability to elevate sensitive matters appropriately.
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Proven rights to work in Australia
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MTC proudly promotes a culture of Safety, Respect and Dignity. Through our BIONIC (Believe ItOrNot I Care) philosophy, we foster a caring culture for change across all our centres.
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We celebrate diversity and welcome applications from all people who believe they have the skills and capability to make a meaningful difference.
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📌 Reporting & Correspondence Officer (Canberra)
🏢 Management & Training
📍 Canberra