Job Description
Service Manager - LivEasy Care Disability Services
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LivEasy is looking for a Lifestyle Manager/Service Manager to look after its operations in the Perth Inner South due to recent expansion.
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The Service Manager supervises the day-to-day management and administration of services and activities within their nominated homes, ensuring a superior experience is provided to residents and their families that meet their individual needs, goals, and aspirations and contributes towards an increase in the overall quality of life.
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About us:
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LivEasy Care is an approved NDIS Supported Independent Living (SIL) care provider and we work together with certified Specialist Disability Accommodation providers to bring a unique combination of care and accommodation to NDIS participants in all areas of Western Australia.
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We provide "High Physical ", and "Non-SDA" homes close to all amenities, medical precincts, and services with 24/7 tailored support to NDIS participants in both regional and metropolitan areas across Western Australia.
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At LEC, we're committed to providing outstanding services for people with complex disability. We're accountable to the people we support, and we design our services to meet the needs of individuals.
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Responsibilities:
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Facilitate annual Person-Centred Planning meetings and develop subsequent plans, in collaboration with residents and their support network.
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Ensure outcome reports are completed in a timely manner.
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Provide support and information to the Participant Engagement team when undertaking residents NDIS or funding reviews.
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Understand and follow Individual Service agreements.
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Ability to track resident funding and oversee the Profit and Loss statements for each home.
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Actively engages with residents and their families regularly,



fostering relationships that encourage participation, engagement, and feedback, and assisting LEC to provide a superior experience for residents that reflects best practice.
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Provides guidance, support and mentoring to Support Workers in their day-to-day activities in providing services to residents in the home, ensuring they follow each resident's individual plans; allocating tasks, providing feedback and monitoring performance to ensure performance targets are achieved.
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Facilitates house meetings with staff and encourage staff participation.
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Identifies on the job training requirements for Support Workers.
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Assists the Workforce Development team in conducting pre-employment interviews for Support Workers as required.
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Monitoring of participants' and staff's health and well-being.
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Maintain good rapport with participants, their family members, and staff.
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Effective reporting.
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Service delivery reflects choice and control of LEC' participants.
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Control and monitor financial affairs.
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Collection of feedback from the participants, their family members, and staff.
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Effective rostering and staff management.
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Experience, Knowledge and Qualifications:
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Experience in supervising teams in a service delivery environment, working with people with disabilities and engaging with their families.
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Minimum 3 years' experience supervising teams of 5+ staff in disability services or aged care
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Strong communication and interpersonal skills, including facilitation, negotiation, mediation, and advocacy; with experience in building and maintaining effective relationships with a range of internal and external stakeholders.
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Considerable organisational and analytical skills including experience in problem solving, time management, and managing multiple priorities to meet deadlines.
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Sound knowledge of the rights of people with disabilities; the concepts of social role valorisation, inclusion, and quality of life; and the National Standards for Disability Services.
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Sound written communication skills, including the ability to write reports.
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A willingness to work out of office hours if required.
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Certificate III or IV in Disability Services, Community Services or equivalent tertiary qualification
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Demonstrated knowledge of NDIS Practice Standards and Quality Indicators, including experience with SIL services
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What you'll need:
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Must hold Australian citizenship or be a permanent resident of Australia.
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NDIS Worker's Screening Clearance
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Provide First Aid certificate
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Proficient in the use of technology including email, the internet and Microsoft Office.
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What We Offer
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At LivEasy Care, we are committed to supporting our employees and creating a positive work workplace. In addition to competitive hourly rates, we offer:
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Flexible work arrangements to suit your lifestyle
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Ongoing training and professional development opportunities
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A supportive team and a friendly, inclusive workplace culture
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Access to our employee wellness program and mental health support
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#J-*****-Ljbffr

📌 Service Manager - Liveasy Care Disability Services (Perth)
🏢 @
📍 Perth