Job Description
Join a leading consumer-focused organisation and play a pivotal role in delivering high-impact initiatives across a busy Technology and Business landscape. This is a permanent opportunity suited to an experienced Business Analyst who thrives in ambiguity, loves shaping "as-is / to-be" processes, and can confidently influence stakeholders at all levels.
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Business Analyst (Permanent)
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Salary: 130,000 pkg
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Location: Melbourne / Hybrid
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The Opportunity
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You'll partner closely with Technology and business stakeholders to define, clarify, and drive requirements from discovery through to delivery – ensuring solutions are practical, traceable, and aligned to real customer and operational outcomes.
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Key Responsibilities
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Partner with stakeholders across Technology and business units to gather, validate, and prioritise business and technical requirements
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Translate complex concepts into clear, actionable requirements, user stories, and process documentation
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Facilitate workshops, interviews, walkthroughs to uncover needs, pain points, and opportunities
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Collaborate with architects, engineers, and project managers to align business objectives to technical solutions
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Maintain high-quality documentation,



including version control across analysis artefacts
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Document current-state (as-is) and future-state (to-be) processes
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Drive continuous improvement by identifying process gaps and ensuring solutions address them
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Support delivery with any other duties as directed
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What You'll Bring
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5+ years' end-to-end Business Analysis experience
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Strong stakeholder management, negotiation, and relationship-building skills
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Advanced process mapping and BA documentation capability
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Expertise in user story mapping and persona-based requirements gathering
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Working knowledge of BPMN and familiarity with BABOK tools/techniques
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Exposure to AI tools used in BA practice
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Domain experience in Telco and/or Energy (Power, Gas, Electricity)
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Explicit written and verbal communication; able to operate at both strategic and operational levels
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Proven ability to manage competing priorities, navigate ambiguity, and support continuous improvement
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*Please only apply if you have full working rights and are currently based in Melbourne, Australia.
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