Job Description
About us:
n At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. As a Certified B Corp organisation, YHA is committed to responsible business practices that benefit people and the planet
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What sets us apart? We're a not-for-profit, membership-based social enterprise. Our profits go straight back into improving our properties and creating positive social, cultural and environmental impact.
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Our network spans 20 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks, like Pittwater, and beachside beauties in Byron Bay and Port Elliot.
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YHA Pittwater Ecois a vibrant and welcoming property nestled on the hillside of Morning Bay in Ku-ring-gai National Park, this unique eco-retreat offers breathtaking views and a tranquil escape for all, located on the traditional lands of the Garigal people of the Eora Nation.
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YHA Pittwater Eco features a range of private, family and co-living rooms with shared bathrooms and facilities, including a self-catering kitchen, cosy lounge area with fireplace (for the cooler months!) access to a BBQ, convenient proximity to local walks, sporting equipment where guests can explore the surrounding bushland, kayak on the bay, or simply relax.
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This is a beautiful location, and please note, that the property is only accessible by boat or ferry.
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About the role:
n We are on the search for a proactive and passionate hospitality allrounder to join our team.



The Guest Services All-Rounder is the ultimate role that allows you to gain exposure to all operational aspects of our amazing properties and sets you up for a career in Hospitality and Tourism.
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This is a unique position that allows you to work across Reception, Housekeeping, Guest Activities/Events and Food and Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management.
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This is a Casual position, and you must be 18 years or older. With overnight shifts you can stay onsite. Responsibilities include:
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Reception- Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately
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Guest Activities- Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained
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Housekeeping- Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently
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Food & Beverage- Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties
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Health & Safety- Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others
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About you:
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You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service
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Ideally you'll have experience in customer service, hospitality, or a similar role
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You'll need to have good attention to detail and organisational skills
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Experience using Microsoft office and ideally experience in reservations/POS or bookings systems
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Flexibility to work a rotating roster, including nights, weekends and public holidays (Occasional overnight stays may be required)
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RSA certification is essential and First Aid certificate is desirable
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Knowledge of the local area and travel/tourism industry (desired)
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Our Values
n Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
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Collaborate, listen and connect
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Care for people and planet
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What's in it for you
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Travel Perks:Free stays across our network – because we love travel as much as our members do!
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Team
Adventures:Opportunities
to visit other locations for team building and training
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Discounts:Access to benefits at various stores and across the YHA network
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Growth:Professional
development and career opportunities throughout YHA
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Cultural Flexibility:Swap standard public holidays for ones that have personal meaning
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Wellbeing Support:For you and your immediate family through our Employee Assistance Program
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Referral Program:Know someone excellent? We reward successful candidate referrals
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📌 Guest Services All-Rounder - Pittwater (New South Wales)
🏢 YHA Australia
📍 New South Wales