Job Description
Hi We're Legl.
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Legl is building the operating system for contemporary legal services.
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We help law firms and regulated businesses replace manual, fragmented workflows with intelligent software from client onboarding and compliance to payments, risk, and reporting.
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Legal work is high-stake - it's regulated, complex, and deeply impactful - and our mission is to help regulated firms grow faster, run their businesses more profitably, manage risk intelligently, and deliver excellent client experiences
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We're backed by leading European VCs, scaling quickly, partnered with over 600 law firms including 50 of the UK's top 200, launched in the UK and Australia - and entering our next phase of growth.
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We Work Best When
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AI is the central-operating model: not a tool or a future plan - but the way we run.
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Decisions live with people: you're trusted to make calls and own them.
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Think deeply, execute quickly: speed and rigour, not speed or rigour.
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What You'll Do
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This is a senior, build-from-the-ground-up role based in Sydney, operating with real autonomy as our customer leader on the ground while working closely with the global team in the UK.
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As the Head of Customer (Australia) at Legl, you'll:
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Own the customer function in Australia end-to-end - you're accountable for how we launch, retain, grow and delight every customer across the full lifecycle, with onboarding and time-to-value the priority.
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Build and scale the function - design the operating model, segmentation and playbooks, while hiring and coaching the Australian team into high performers.
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Be the voice of Australian customers inside Legl - partner with Product, Sales and the global Customer team, championing what your firms need and shaping the roadmap.
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Own commercial outcomes - gross and net revenue retention, expansion, and a forecast you can confidently justify.
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Lead as a player-coach - carry a focused book of our most strategic Australian accounts yourself, while coaching and leading the team.
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Build and nurture executive-level relationships in your strategic accounts - Managing Partners, Finance Directors, and the Compliance and Risk leaders now accountable for AML.
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This Role Is a Excellent Fit If...
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You've scaled a customer function before - you've taken a CS or account management team through a phase of rapid growth and built the motion, not just maintained a finished one.
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You see yourself as an owner of the customer function, not only an owner of a book of business - the health of the whole customer base is your number.
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You've carried and beaten a retention, NRR or expansion number, and you know how to build that commercial discipline into a team.
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You bring sales discipline to CS - you qualify with MEDDIC (or similar), keep a clean forecast, and multi-thread every strategic account.
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You're comfortable in the room with senior stakeholders - Managing Partners, Finance Directors, Compliance and Risk leaders - holding commercial as well as product conversations.
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You understand the world of compliance - bonus points if you've got AML experience in a regulated industry such as legal, financial services or gambling.
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You treat AI as central to how you operate, using it to cover more ground and make your team more effective.
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This Role Is Not a Great Fit If...
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You'd rather own only your own accounts and not lead a team - or the reverse, own no accounts and focus purely on management.
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You'd rather inherit a mature org and a finished playbook than build and scale the function as you go.
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You see customer success as reactive support and relationship-keeping rather than owning commercial outcomes for the market.
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You prefer managing a high volume of low-touch accounts to going deep on a few.
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#J-*****-Ljbffr

📌 Head Of Customer (Australia) (New South Wales)
🏢 Legl
📍 New South Wales