Job Description
Proven customer support experience
Permanent Part time job share
The Client Liaison Co-Ordinator is required to perform the following duties from time to time:
Be responsible for all reception duties in the Southern Operations Centre
Be the first point of contact for all customer calls, email enquiries and showroom visits in the South
Process all online orders
Prepare quotes in WinHire for clients
Maintain customer accounts by recording account information into WinHire
Recommend potential hire products or services to clients
Contribute to team effort
Manage large amounts of incoming calls
Build sustainable relationships of trust through open and interactive communication
Keep records of customer interactions, process customer accounts, and file documents
Go the extra mile to engage customers
Greet customers warmly and ascertain hire requirements
Assist with placement of orders or changes to orders
Take payment information and other pertinent information to be recorded into our booking system




Sell products and services
Work with Client Services and Event Planning Manager to ensure customers needs are met
Develop floorplans as required
Daily receipting of customer payments
Assist in accounts activities as required
Maintain clean workspace at all times
Order office stationery, staff amenities or equipment as required
Work with Southern Operations Manager and State Operations Manager on the delivery of client services.
Essential
Proven customer support experience
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent written and verbal communication and presentation skills
Ability to multitask, prioritize and manage time effectively
Desired
Has experience with events and/or hospitality
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📌 Client Services & Event Support - South (Hobart)
🏢 Salters Hire Tasmania
📍 Hobart