Job description Troocoo Troocoo are supporting a key Queensland Government client to recruit multiple Customer Experience Officers (AO2) across contact centre, front counter and administration teams.
This is a high-volume recruitment campaign and an excellent opportunity for candidates with strong customer service, call centre or administration experience looking to gain or continue their experience within Queensland Government.
Key Details $***** per hour + super Full-time hours | Monday to Friday Agency labour-hire contract: 14/09/2026 – 06/11/2026 High potential for extension South Bank location (primary) + potential for travel to Greater Brisbane region Group interviews onsite at South Bank – Thursday 27 August About the Role As an AO2 Customer Experience Officer, you will join a high-performing customer service environment, supporting customers across multiple service channels.
Team placement will be determined following interview, and candidates must be open to working across any of the below: Contact Centre: High-volume inbound calls, enquiries and customer support Front Counter: Face-to-face customer service, transactions and student support Applications: Application processing, data entry and outbound enquiries Key Responsibilities Managing high volumes of customer enquiries via phone and/or face-to-face channels Providing accurate information, advice and resolutions Processing applications,



requests and system updates with a high level of accuracy Handling customer interactions with empathy, professionalism and efficiency Working within established KPIs and service level targets Maintaining accurate records across multiple systems About You To be successful, you will ideally bring: Experience in customer service, contact centre, administration or retail environments Strong communication and interpersonal skills Ability to work effectively in a fast-paced, high-volume environment High attention to detail and data accuracy Confidence navigating multiple systems and technology A flexible approach and willingness to work across different customer service teams Candidates on working holiday visas are encouraged to apply Mandatory Requirements To be considered for the AO2 Customer Experience Officer positions, you must : Be available to attend a group interview onsite at South Bank on Thursday 27 August Be fully available for the entire contract period from 14 September to 6 November **** Be able to provide two qualified references Be willing and able to successfully complete a Criminal History Check (CHC) Be open to placement across any of the available teams Be able to travel to Brisbane locations as required If you're available for the full contract period and interested in joining a large Queensland Government customer service environment, apply now!
Please note: due to the high volume of applications expected, only shortlisted candidates will be contacted.

📌 Ao2 Customer Experience Officers (Queensland)
🏢 Troocoo
📍 Queensland